topic Re: can't install IJ utility for scanner in Printer Software & Networking

can't install IJ utility for scanner

Sunkist — Thu, 30 Apr 2020 13:24:25 GMT

I have a Canon Pixma MG2420 printer/scanner.

It was a gift a few years ago. When I first received it I found the scan feature didn't work til I installed an IJ Utility driver.

I've been using a new computer in recent months, and the printer has worked fine, but when I needed to use the scanner part last night I was unable to install this scan driver. I tried 5 times, and each time received the message "an error occurred while copying files." Can someone tell me how to resolve this issue?

Re: can't install IJ utility for scanner

Danny — Thu, 30 Apr 2020 13:37:35 GMT

Hi, Sunkist!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: can't install IJ utility for scanner

shadowsports — Thu, 30 Apr 2020 14:23:45 GMT

Greetings,

All downloads for your printer can be found here:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2420?subtab=downloads-drivers

Maybe there is an issue with the source files?