topic Re: RUN DLL error on bootup in Printer Software & Networking

PIXMA MG5220 RUN DLL error on bootup

mcgunner — Fri, 14 Jun 2024 14:35:03 GMT

Get following on bootup: There was a problem starting C:\Users\Rocky\cnmss. The specified module could not be found.

I am using a Canon MG5500/5220. Am very frustrated with this issue as I have tried numerous recommended fixes from online resources, to no solution.

I am using a Dell Inspiron 3277 AIO with Intel Core i5-7200U CPU @ 2.20 GHz. System has 8 GB RAM. I am running Windows 10 Pro.

I have tried autoruns program and did not resolve the problem.

Re: RUN DLL error on bootup

Danny — Thu, 16 Jul 2020 18:18:04 GMT

Hi, mcgunner!

So that the Community can help you better, we need to know exactly which version of Windows you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: RUN DLL error on bootup

shadowsports — Fri, 17 Jul 2020 12:22:39 GMT

Greetings,

Windows OS..

See this:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

You can use this utility to see what program is calling this .DLL at boot.

Disable or delete from Task Manager > Start Up Tab or in MSCONFIG

Re: RUN DLL error on bootup

mcgunner — Sat, 18 Jul 2020 00:24:39 GMT

See edited post.

Re: RUN DLL error on bootup

raulraouls — Wed, 11 May 2022 09:30:44 GMT

this solution didn't work. It for sure hasn't helped poster either as he already stated that he had tried the common solutions. Too bad he didn't post that and what did help.
Autoruns doesn't find any cnmss and 2 Canon items. Of those it cannot enable 1 and disable the other nor delete any of them.