topic Re: No IJ Scan Utility for Mac? in Printer Software & Networking

No IJ Scan Utility for Mac?

vmkeinsley — Mon, 03 Jun 2024 12:38:41 GMT

Hello. I have a Pixma MG7120 printer/scanner, and a Mac running iOS Sonoma 14.1. The computer is new, and I cannot figure out how to install the driver to be able to scan. When I try to scan via the printer, it says "Set the PC to start scanning" but I cannot figure out how to do this. On my previous Mac, I had to open "Canon IJ Scan Utility" from the computer and scan that way. However, that driver is no longer showing up on the available software for my computer on the Canon page. I no longer have the original CD for the software (nor does the computer have a CD drive to even use it). Please help!

Re: No IJ Scan Utility for Mac?

Stephen — Mon, 03 Jun 2024 12:50:45 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, your product was retired in 2019.

When a product is retired, all official Canon support ends, and no new software or drivers will be developed.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002, Monday through Saturday.

Have a great day!

Re: No IJ Scan Utility for Mac?

vmkeinsley — Mon, 03 Jun 2024 12:59:34 GMT

So even though my printer works just fine, I can no longer use the scanner function? That is a huge disappointment. "Planned obsolescence" is such garbage.

Re: No IJ Scan Utility for Mac?

Stephen — Mon, 03 Jun 2024 13:20:01 GMT

Changes were made to macOS and the way it interacts with devices. It wasn't up to us. A lot has changed with technology over the last decade.

Re: No IJ Scan Utility for Mac?

shadowsports — Mon, 03 Jun 2024 14:36:22 GMT

Greetings,

Have you tried using Image Capture?

OSX Catalina was the last supported operating system.

There is one other option. VueScan by Hamrick software. Its free to try. It will likely work with your printer, which is 11 yrs old now.