topic Re: PIXMA iX6820 connect to macOS 14 Sonoma in Printer Software & Networking

PIXMA iX6820 unable to connect to macOS 14 Sonoma

twellard — Tue, 07 May 2024 20:08:31 GMT

I just bought the ix6820 cannon printer and it doesnt seem to connect to my mac ios 14 sonoma it wont give me the option to dowload the right driver. Any one had any luck getting it to wirelessly connect/download? should I go buy a cord to try and get it to connect?

Re: PIXMA iX6820 connect to macOS 14 Sonoma

ArthurJ — Wed, 13 Dec 2023 19:03:11 GMT

Hi,

Please click HERE to open the support page for your printer and select software and drivers. You will want to download and install the iX6800 series CUPS Printer Driver Ver.16.80.0.0 (Mac). On that same page, you can scroll down for the wireless help option as well which will provide you with troubleshooting steps to connect the printer to your network.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

zakcook — Mon, 05 Feb 2024 21:10:22 GMT

This does not work. The supposed Sonoma driver does not get recognized so there is no way to use the driver. You can go through the installation motions but you get nowhere. This is so lame.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Tue, 07 May 2024 17:32:31 GMT

I'm dealing with an issue now. Did you ever get yours to connect?

Re: PIXMA iX6820 connect to macOS 14 Sonoma

Stephen — Tue, 07 May 2024 17:52:19 GMT

Hello, oliverjm!

So that everyone is on the same page, you also have a PIXMA iX6820 and macOS 14 Sonoma?

If yes, have you installed the software from HERE?

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Tue, 07 May 2024 17:58:10 GMT

Correct. I'm getting stuck trying to find the password to the printer. It's not "canon" or the serial number so I assume it's the random string but I don't know how to access that.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Tue, 07 May 2024 19:10:17 GMT

I was able to get it to work. Holding the Resume/Cancel button until the Power light flashes 6 times printed my Network Configuration Page/LAN settings. The very last line on the document was my Default Password. Then, while connected to USB, I configured the wireless connection and used that password to unlock the printer, so to speak. Now it is on the network!

Re: PIXMA iX6820 connect to macOS 14 Sonoma

zakcook — Tue, 07 May 2024 21:43:04 GMT

No I didn't, but I see that you just posted a solution. I was able to print the network page but I don't see a line named "Default Password". And are you able to describe how you "configured the wireless connection"?

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Tue, 07 May 2024 21:52:59 GMT

Well, I'm clearly no expert here, and even the nice associate on the support line didn't really follow what problem I was having. So the disclaimer here is that I guess everyone's problem is going to vary.
I connected my printer via USB and ran the Canon IJ Network Tool. That initial window let me select my printer there which showed it "Connected to USB." With my printer selected, I used the "Configuration" button to confirm my network, Encryption method (WPA2) and hit "OK." That popped up a window having me confirm to send these network settings to the printer. Once I did that, it asked for the printer password mentioned above and it connected.

A lot of other help documents showed that either "canon" or the serial number should be the password. But it appears some printers have a random character password, and I was only able to discover that by printing those LAN settings.

Not sure why that's not working for you, unless your printer password is "canon" or the serial number? So bizarre this printer was this difficult to connect.

Good luck with it! Such a frustrating process. I was about 5 minutes from sending it back!

Re: PIXMA iX6820 connect to macOS 14 Sonoma

zakcook — Tue, 07 May 2024 22:19:26 GMT

Thanks Oliver. I really appreciate your time and help. I'll give this a go. By any chance did you have trouble locating the driver once you had installed it? I've done the driver install three times and all I can find is the DMG or disk image. It's so bizarre. And yes, this printer's connection protocol is ridiculous and the Canon help non-existent.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Wed, 08 May 2024 01:00:46 GMT

Luckily for me, that part wasn't an issue. The .dmg went right to my downloads folder and when I double-clicked that, it opened a setup application that installed the necessary software. The only part that wanted to give me grief was the internet connection.
Just figured I'd share my solution in case another sad soul like me was frantically googling for some random fix to try haha

Re: PIXMA iX6820 connect to macOS 14 Sonoma

TS6820 — Sun, 09 Jun 2024 20:20:46 GMT

Hi Arthur: Seems no luck for me. I put ADMIN and my printer's serial number(AFXU15802) in, poppers out WRON password.

Re: PIXMA iX6820 unable to connect to macOS 14 Sonoma

oliverojm — Sun, 09 Jun 2024 20:26:29 GMT

My connection required me to use the USB to initially get everything set up. Otherwise it never would have connected. It still wasn't easy, but the wired connection eventually let me set things up for the wiresess. It's mind-boggling that this printer's wireless connection setup should be so challenging. Good luck.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Sun, 09 Jun 2024 20:30:42 GMT

You might have the same problem I did. I also read that the password is often "canon" but neither that, nor the serial number worked for me. Some of these printers apparently ship with a randomly generated password to the printer which is why my installation was so challenging. If "canon" and serial number don't work for you, it might be worth trying my solution I posted. Good luck.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

TS6820 — Mon, 10 Jun 2024 02:29:41 GMT

I followed your way to do, print network configuration. the page has 3 parts (1.wireless LAN

2. Wired LAN 3. Other Setting) Very last line is (IP Address Filtering Disable). I Could not find Default Password.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Mon, 10 Jun 2024 03:39:00 GMT

Ah, sorry it didn't work for you. My searching for a solution showed me that it seems everyone's problem with getting this printer connected is slightly different, unfortunately. Wish I knew more to help out. So weird of Canon to know this is an issue, and still keep selling the printer as-is without any more user-friendly software update.

Re: PIXMA iX6820 connect to macOS 14 Sonoma

TS6820 — Mon, 10 Jun 2024 04:41:30 GMT

Thanks a lot ,you try to help me solving this problem. Is any way we can contact canon?

Re: PIXMA iX6820 connect to macOS 14 Sonoma

oliverojm — Mon, 10 Jun 2024 04:45:40 GMT

I phoned the customer service and got a very nice associate, but her help only got me a third of the way to my final solution. Might be worth a shot though! Can't hurt...

Re: PIXMA iX6820 connect to macOS 14 Sonoma

kristenj — Thu, 13 Jun 2024 04:01:11 GMT

This was extremely helpful, thank you!! For others having the same issues, I figured I'd post my experience as the set up process is absolutely archaic. Oliver's steps got me as far as USB connection, but I was still having issues being completely wireless on MAC OS Sonoma 14.4.1

For context, I bought the printer pre-owned, so my Network Configuration Page had the previous owners internet connection. I also didn't have a "Default password" but found the Network Configuration Page > Wireless LAN > WPS PIN CODE was the passcode I needed to change my Network. This worked successfully, because when I reprinted the sheet, it had my internet connection.

I returned to CANON_IJ download and went back thru the Set Up > Change Connection Method (Change the connection method between the printer and computer from USB to LAN or from LAN to USB) > Network Connection.

This next part is key if your "Wireless connection access point" is still not connecting. Instead, you'll have the option to do "Wired connection" via ethernet cable. Once you set this up, you're half way wireless.

Repeat the set up 1 more time, but instead click "Wireless connection" one last time. It will still give you an error message at the end, but the installer will suddenly pop up and register the printer!

I think the 3 steps combined help the printer to slowly recognize your computer & WiFi a bit more each time. From there, we were able to add our other MacAir and iPhones with ease without every connecting a cord, and the printer doesn't need to stay connected to ethernet. Good luck!

Re: PIXMA iX6820 unable to connect to macOS 14 Sonoma

TS6820 — Thu, 13 Jun 2024 06:13:37 GMT

Hi Twellard

I just got it work today. Don't waste your time, just call Canon customer service at 1-800-652-2666,they will guide you one step at the time. 15-20 minutes get it work.

Good Luck

Tom Sheng