topic Re: MG2920 won't connect to router in Printer Software & Networking

MG2920 won't connect to router

Kgermiquet — Sun, 30 Sep 2018 17:49:54 GMT

I have an MG2920 that doesn't connect to the router. My landlady changed internet providers and I was able to change connections initially. However, I re-ran setup and now the printer no longer connects to the network. It will connect to my hotspot though.

Re: MG2920 won't connect to router

Patrick — Sun, 30 Sep 2018 18:03:44 GMT

Hi Kgermiquet,

Please use the link below to watch videos regarding connecting your PIXMA MG2920 to your wireless network:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg2920/pixma-mg2920?tab=howtovideos

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MG2920 won't connect to router

Kgermiquet — Sun, 30 Sep 2018 21:53:15 GMT

Does the MG2920 connect to a 5GHz modem? My landlady has a dual band modem. My computer is connected at 5GHz. I'm not sure how to change it to 2.4GHz.

Re: MG2920 won't connect to router

Patrick — Mon, 01 Oct 2018 11:09:53 GMT

Hi Kgermiquet,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI