topic Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help in Printer Software & Networking

Can't Scan both sides on i-SENSYS MF655 - Urgent Help

AHMADhasanABUYA — Sat, 06 Apr 2024 12:20:02 GMT

I had trouble scanning both sides of a document inserted into the ADF of the 655cdw printer.

Please advice. I downloaded the driver twice and the same issue still. I can't find the setting on the MF scan utility that led me to scan both sides.

Re: Can't Scan both sides on i-sys 655cdw - Urgent Help

AHMADhasanABUYA — Sat, 06 Apr 2024 11:08:41 GMT

Look at my scan utility app. There is no option to scan both sides.

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

Arthur — Sat, 06 Apr 2024 12:20:30 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

AHMADhasanABUYA — Sat, 06 Apr 2024 12:59:39 GMT

You must answer my inquiry here. I use USA products. Kindly refer to my question above

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

shadowsports — Sat, 06 Apr 2024 14:32:35 GMT

Greetings,

What Arthur was saying is that Canon USA does not provide support for products intended for sale outside the United States. Each country or region has its own support. Using USA products does not give Canon USA the ability to provide support for a product intended for sale elsewhere. The service, support and parts available can vary by country or region. I hope you understand.

Unfortunately, the i-SYSENS MF655Cdw does not support single pass duplex scanning which is why this option is not available in your driver.

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

AHMADhasanABUYA — Sat, 06 Apr 2024 18:30:02 GMT

I would thank you for your prompt clarification. I thought that there was a technical issue with my printer. Could you recommend a model that supports both-sided scanning with a single pass? This feature may not be clearly stated in the specifications of the product.

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

shadowsports — Sat, 06 Apr 2024 19:14:57 GMT

Greetings,

If you are interested in i-SENSYS 600 Series, the MF657 Cdw Supports Single pass duplex scanning.

Where are you located?

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

AHMADhasanABUYA — Sun, 07 Apr 2024 09:48:02 GMT

Jordan

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

AHMADhasanABUYA — Sat, 13 Apr 2024 13:42:08 GMT

Again I face another issue. I can't print a PDF file on both sides (in a Word file it works). There is no option for duplex printing.

Re: Can't Scan both sides on i-SENSYS MF655 - Urgent Help

SamanthaW — Sat, 13 Apr 2024 16:49:30 GMT

Hello,

As previously mentioned, the i-SENSYS MF655 is not a US model printer, so we are unable to offer support. We would recommend you reaching out to support in your region by following THIS LINK.

Our community members are welcome to chime in if they have an answer for you, but you will not receive support from Canon USA employees.