topic Re: error in scanner message on cannon image class mf743cdw in Printer Software & Networking

imageCLASS MF743Cdw "Error in scanner" message

lhellman01 — Thu, 28 Mar 2024 12:50:31 GMT

I reinstalled it and when I use the scan utility box I receive this message. Not sure how to fix it.

Re: error in scanner message on cannon image class mf743cdw

shadowsports — Thu, 28 Mar 2024 00:44:36 GMT

Greetings,

We don't see an image or error attached. Please edit your message and attach the error.

Re: error in scanner message on cannon image class mf743cdw

lhellman01 — Thu, 28 Mar 2024 01:21:20 GMT

Re: error in scanner message on cannon image class mf743cdw

shadowsports — Thu, 28 Mar 2024 03:29:24 GMT

Greetings,

The preferred method would be to uninstall, restart, then reinstall the MF Utilities and ScanGear applications.

In your case, installing over the top should resolve the issue. Close both applications before you start. I'd also close the "Canon MF Scanner Selector" running in the system tray. Right-click, select exit.

Download and run this first:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMDMzNzA0&cmp=ABR&lang=EN

Then download and run this:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

These are Canon downloads from the MF743Cdw Support portal.

Re: error in scanner message on cannon image class mf743cdw

lhellman01 — Thu, 28 Mar 2024 03:51:17 GMT

I just did it per your instructions and still not able to scan

Re: imageCLASS MF743Cdw "Error in scanner" message

lhellman01 — Sat, 30 Mar 2024 14:44:34 GMT

This didnt fix the problem still unable to scan to my computer

Re: imageCLASS MF743Cdw "Error in scanner" message

shadowsports — Sat, 30 Mar 2024 18:01:26 GMT

Greetings,

Lets gather some additional information. Is this a new printer? Did it work previously? Could this be the result of a power failure, surge, etc?

Can you provide history for the device?

Do you have any 3rd party anti-virus programs installed besides windows security?

I would suggest following my previous suggestion since installing over the top didn't help.

Uninstall all canon applications, driver and utilities. Restart the machine and reinstall.