topic Re: New Xfinity router &amp; my pixma TS9521C will not link up. I’ve tried wireless, manual, Bluetoo in Printer Software & Networking https://community.usa.canon.com/t5/Printer-Software-Networking/New-Xfinity-router-amp-my-pixma-TS9521C-will-not-link-up-I-ve/m-p/465704#M17521 <P>Hey, John!</P><P>I'm not a tech, but this is a pretty straightforward fix.</P><P>The printer can ONLY see a 2.4 Ghz network, so you must ensure your router is also broadcasting on that frequency. You'll find instructions on the Xfinity site <A href="https://www.xfinity.com/support/articles/change-wifi-channel-admin-tool" target="_blank" rel="noopener">HERE</A>.</P><P>If you have a computer, try the wizard on this site:&nbsp;<A href="https://canon.us/setupTS9521C" target="_blank">https://canon.us/setupTS9521C</A>&nbsp;</P><P>Following those steps, you should be good to go, but if you find you still need help, please let us know!</P> Mon, 04 Mar 2024 20:24:12 GMT Stephen 2024-03-04T20:24:12Z New Xfinity router & my pixma TS9521C will not link up. I’ve tried wireless, manual, Bluetooth, iOS https://community.usa.canon.com/t5/Printer-Software-Networking/New-Xfinity-router-amp-my-pixma-TS9521C-will-not-link-up-I-ve/m-p/465702#M17520 Mon, 04 Mar 2024 20:16:05 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/New-Xfinity-router-amp-my-pixma-TS9521C-will-not-link-up-I-ve/m-p/465702#M17520 JohnG7 2024-03-04T20:16:05Z Re: New Xfinity router & my pixma TS9521C will not link up. I’ve tried wireless, manual, Bluetoo https://community.usa.canon.com/t5/Printer-Software-Networking/New-Xfinity-router-amp-my-pixma-TS9521C-will-not-link-up-I-ve/m-p/465704#M17521 <P>Hey, John!</P><P>I'm not a tech, but this is a pretty straightforward fix.</P><P>The printer can ONLY see a 2.4 Ghz network, so you must ensure your router is also broadcasting on that frequency. You'll find instructions on the Xfinity site <A href="https://www.xfinity.com/support/articles/change-wifi-channel-admin-tool" target="_blank" rel="noopener">HERE</A>.</P><P>If you have a computer, try the wizard on this site:&nbsp;<A href="https://canon.us/setupTS9521C" target="_blank">https://canon.us/setupTS9521C</A>&nbsp;</P><P>Following those steps, you should be good to go, but if you find you still need help, please let us know!</P> Mon, 04 Mar 2024 20:24:12 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/New-Xfinity-router-amp-my-pixma-TS9521C-will-not-link-up-I-ve/m-p/465704#M17521 Stephen 2024-03-04T20:24:12Z