topic Re: PIXMA MG3620 stopped communicating after getting new modem in Printer Software & Networking

PIXMA MG3620 stopped communicating after getting new modem

techeditor — Tue, 30 Jan 2024 15:11:05 GMT

The printer/scanner has been working fine. A couple of days ago, my husband changed to a different modem for the internet at AT&T's request. So our password changed, and we had to change passwords wherever applicable. (Should we have also changed a password in our printer software? I don't remember ever putting our password in it.)

After we were using this new modem, our printer/scanner stopped working with the computers. That is, when we pressed the POWER button, we could hear the printer/scanner come on, but it could no longer communicate with our computers.

When I turn on the printer/scanner, a green light comes on at the POWER button and at 8.5 x 11 PLAIN PAPER, and a blue light comes on to the top right, no words, just a picture of I don't know what.

How can I make the printer/scanner work with our computers? (Windows 11)

Re: PIXMA MG3620 stopped communicating after getting new modem

ArthurJ — Tue, 06 Feb 2024 18:26:36 GMT

Hi,

You can use a mobile device and our free app to connect to your wifi network. If you have a Android mobile device click HERE or for iOS click HERE.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Tue, 20 Feb 2024 17:42:49 GMT

Thanks, Arthur. I will do that on my iPhone. But please tell me what to do with it. Thanks again.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Tue, 20 Feb 2024 17:59:12 GMT

Never mind my previous reply. I see the instructions.

Re: PIXMA MG3620 stopped communicating after getting new modem

shadowsports — Tue, 20 Feb 2024 18:11:11 GMT

Greetings,

Your printer is not aware you got a new router, and it will continue to use the password used previously to connect to the wireless network. You will need to update the password so the printer can connect and communicate with the new network.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Wed, 21 Feb 2024 13:37:52 GMT

OK, Rick. Should I do that with the app that Arthur told me to download to my iPhone?

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Sat, 24 Feb 2024 19:06:47 GMT

I already had the app CannonPRINT on my iPhone. I used it a couple years ago when I first set up the printer. So I cannot follow these directions. The app does not show what the directions says it should show.

I know I need to change the wifi password but cannot find in this app anyplace to do that.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Sat, 24 Feb 2024 19:09:01 GMT

I cannot find the place where I can change the password.

Re: PIXMA MG3620 stopped communicating after getting new modem

shadowsports — Sat, 24 Feb 2024 20:02:41 GMT

Greetings,

If you are using the App for iOS or Android, you have to put the printer into cableless set up mode (first) before starting the detection and connection process in the App. You are not given the option to enter a password after selecting the network (SSID) unless done first.

Cableless SetUp Mode

If you continue to have difficulty, let me know and I will provide another option.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Mon, 26 Feb 2024 16:01:28 GMT

Thanks for your help, Rick. I DID first put my printer into cableless setup mode. The problem is, I think, I already had Cannon Print app on my iPhone. I downloaded it the first time I set up the printer. Now it does not look like the directions say it does, and I see no way to set up the printer with the app anymore.

The app opens to a home page with buttons for DOCUMENT PRINT, PHOTO PRINT, SCAN, SMARTPHONE COPY, CLOUD, COPY, CREATE PHOTO ITEMS, and FAQ. I can switch pages to Function or Add/Switch. There is a menu with About, Notification Settings, Notices, and Delete Account.

Add/Switch sounds like it might pertain to my situation. It lists my printer. When I tap that, nothing.

I see no place to set up the printer probably because it thinks I already did. I don't know why Canon provides no place to change my password.

Re: PIXMA MG3620 stopped communicating after getting new modem

shadowsports — Mon, 26 Feb 2024 18:07:34 GMT

Greetings,

Since the App is continuing to present challenges, please visit the following link on your PC and begin set up:

Canon : Manuals : MG3620 : Setup - Windows -

Once you get to the Wireless connection set up, put the printer into Cableless set up mode as you had done previously. This time after selecting the SSID, you should be given the opportunity to enter the new wireless password.

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Mon, 26 Feb 2024 19:53:32 GMT

Oh brother! I just did the setup using your link.When it asked me to choose my printer from a list, there was no list.

I clicked UPDATE, then nothing.

So I checked the box saying my printer isn't listed and clicked NEXT.

Then it was doing an installation. Then I got a message saying it couldn't install something-or-other, so I should start over. (The message disappeared too quickly to copy it.)

But then it printed something my husband had in the print queue.

I don't know what to think. What should I do?

Re: PIXMA MG3620 stopped communicating after getting new modem

shadowsports — Mon, 26 Feb 2024 20:10:07 GMT

Greetings,

Log into your router and check the list of attached devices. If the printer is connected, it will appear there and display the IP address it has been assigned by the router.

Once you know the IP address of the printer, open a web browser and enter its IP into the address bar. Can you see its webserver?

Re: PIXMA MG3620 stopped communicating after getting new modem

techeditor — Mon, 26 Feb 2024 20:43:51 GMT

before I do that, I should tell you that I tried to print something from my computer, and it worked. I never gave it a wifi password or my printer serial number. But if it works, can I just do nothing else and get to work on my taxes?

Re: PIXMA MG3620 stopped communicating after getting new modem

shadowsports — Mon, 26 Feb 2024 22:39:28 GMT

You are welcome to do taxes. 🤑 If you decide you want to re-visit, just reply back.