topic Re: Mac doesn't show TR8620 when trying to add a printer in Printer Software & Networking

Mac doesn't show TR8620 when trying to add a printer

epfaff — Mon, 29 Jan 2024 20:43:27 GMT

I set up my printer, but when I try to add it to my iMac, it doesn't show up. Has anyone else had this problem?

Using MacOS Ventura 13.6.4

Re: Mac doesn't show TR8620 when trying to add a printer

Tiffany — Fri, 26 Jan 2024 21:40:54 GMT

Welcome to the forum!

So that the Community can help you better, we will need to know which version of macOS are you using? Do you connect to your printer using a USB cable or Wi-Fi? Error messages? Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: Mac doesn't show TR8620 when trying to add a printer

epfaff — Sat, 27 Jan 2024 16:27:59 GMT

Hi Tiffany,

Thanks for your hep. I am using Ventura 13.6.4 and the printer is connected to Wi-Fi wirelessly.

Re: Mac doesn't show TR8620 when trying to add a printer

epfaff — Sat, 27 Jan 2024 16:33:54 GMT

Also - there are no error messages. I reset all the settings and went through the setup process again and connected the printer to Wi-Fi wirelessly. But when I try to add a printer to my Mac, it doesn't show up.

Re: Mac doesn't show TR8620 when trying to add a printer

ArthurJ — Tue, 06 Feb 2024 18:06:54 GMT

Hi,

To begin troubleshooting, we can check to see if other devices can detect the printer.

If you have a smart phone that is one the same network the printer is connected to, please download our free Canon print app and have it search for printers. Is it able to detect the printer?

We look forward to your reply.

Re: Mac doesn't show TR8620 when trying to add a printer

epfaff — Tue, 06 Feb 2024 20:17:55 GMT

I opened the app and it shows Canon TR8600 series offline. I checked the printer and it is on the same WiFi as my phone.