topic Re: CanoScan software saves duplicate files for each scan in Printer Software & Networking

CanoScan software saves duplicate files for each scan

PhoenixBasilisk — Mon, 14 Feb 2022 18:43:58 GMT

What setting will stop that?

Re: CanoScan software saves duplicate files for each scan

Tiffany — Mon, 14 Feb 2022 18:53:25 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: CanoScan software saves duplicate files for each scan

PhoenixBasilisk — Mon, 14 Feb 2022 18:54:31 GMT

I'm using the CanoScan 9000F Mark II.

Re: CanoScan software saves duplicate files for each scan

ArthurJ — Mon, 21 Feb 2022 19:40:39 GMT

Hi,

Open the IJ Scan Utility and go to Settings. Once there, select the Default settings for each tab on the left and click OK.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Re: CanoScan software saves duplicate files for each scan

PhoenixBasilisk — Mon, 28 Feb 2022 18:37:46 GMT

I set the defaults for each. It still saves two copies. No fix.

Re: CanoScan software saves duplicate files for each scan

ElenaMontreal — Tue, 30 Jan 2024 13:49:57 GMT

I have the same problem. At first, everything was fine, and then suddenly it started making two copies of each scan.

Re: CanoScan software saves duplicate files for each scan

ArthurJ — Thu, 01 Feb 2024 19:14:23 GMT

Hi,

You can try removing and reinstalling the scanner driver but if that does not resolve the issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

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