topic Re: Canon Software Developer Intellectual Capacity Catastrophic Fail in Printer Software & Networking

PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

titlemanager — Tue, 16 Apr 2024 14:35:28 GMT

Canon Software Developer Intellectual Capacity Catastrophic Fail

When choosing print options with any Canon printer.....if you choose glossy paper the paper size option will disable 8.5" x 11" in the dropdown list. I assume that was done because photos are usually standard sizes, and 8.5 x 11 is not a standard photo size. It should be. I have been printing on inkjet printers since the technology became available. Very rarely do I print family photos of standard sizes with my printer. I do everything else possible because I am a masterfully skilled image editor. I also write software. So I know that it actually took extra effort to write the code that would eliminate the option to choose 8.5 x 11 size when glossy paper is chosen.

Hey Canon. This is a major fail. I have file cabinets full of 8.5 x 11 glossy photo paper. The only way to use it in a Canon printer is to cut it into standard photo frame sizes first. Exactly why I am fully stocked with the paper. Here's a little (or very big) profit hint Canon. Scratch that code. The result would be that several hundred million human beings would start using their photo paper in your printers. Knock-knock. Is anybody home Canon?

Re: Canon Software Developer Intellectual Capacity Catastrophic Fail

titlemanager — Tue, 23 Jan 2024 01:51:58 GMT

By the way Canon. I am anything but a spectator.

Re: Canon Software Developer Intellectual Capacity Catastrophic Fail

normadel — Tue, 23 Jan 2024 02:02:56 GMT

What do you mean by ANY Canon printer?

I have two Canon Pixma inkjets and a Canon multifunction laser printer. They all have 8.5x11 as a choice with glossy paper. Canon makes 8.5x11 glossy inkjet paper. That IS a standard size with inkjet printers.

What are you talking about?

Re: No option to print on 8.5" x 11" glossy paper

Danny — Wed, 24 Jan 2024 15:30:15 GMT

Thanks for joining the conversation, titlemanager!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon Software Developer Intellectual Capacity Catastrophic Fail

kelsea20 — Sun, 14 Apr 2024 01:18:39 GMT

So while the option is there you get an error code when you actually try to print with the media type as glossy and paper size 8.5 x 11. Mine wont print at all unless its 4 x 6.

Re: No option to print on 8.5" x 11" glossy paper

kelsea20 — Sun, 14 Apr 2024 01:20:01 GMT

I empathize with you and I am also waiting on a solution!!

Re: No option to print on 8.5" x 11" glossy paper

shadowsports — Sun, 14 Apr 2024 05:29:48 GMT

@kelsea20 wrote:
I empathize with you and I am also waiting on a solution!!

Greetings,

Model identification has been requested.

Re: No option to print on 8.5" x 11" glossy paper

kelsea20 — Sun, 14 Apr 2024 13:39:21 GMT

Canon PIXMA TS3522

Re: No option to print on 8.5" x 11" glossy paper

shadowsports — Sun, 14 Apr 2024 15:02:07 GMT

Good Morning,

Thank you. I think what happened here is you didn't confirm the specifications before purchase.

The specs for the printer list 4x6 photos. The photo paper sold by Canon for this printer is 4x6

Papers

The manual also lists photo papers as 4x6 (see page 161)

TS3500ser_OnlineManual_Win_EN_V02.pdf (canon.com)

All of this information is available on the products web page:

Canon Support for PIXMA TS3522 | Canon U.S.A., Inc.

No where does it claim to print 8.5x11 photos. It only supports plain paper for documents in this size.

If you want help choosing a printer that can print 8.5x11 photos, you can use the Canon Printer Buying Guide

Canon Printer Buying Guide | Canon U.S.A., Inc.

Or Contact Sales. They would be happy to answer questions and help you find the right device for your needs:

Canon Sales Team
800-385-2155

Re: No option to print on 8.5" x 11" glossy paper

normadel — Mon, 15 Apr 2024 00:40:23 GMT

This looks like one of those throwaway printers. Real cheap to buy. Amazingly hamstrung photo printing, and not worth buying replacement ink cartridges.

It's also a model that has an immense number of users writing to this forum trying to make it work.

What a shame. Canon ought to dump this model.

Re: PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

cwhudson — Thu, 18 Apr 2024 12:58:03 GMT

I've been fighting the same issue with TS3500 (same family I guess). Bought it to print full page photos and cannot believe something that basic is not allowed. Very disappointed in Canon.

Re: Canon Software Developer Intellectual Capacity Catastrophic Fail

titlemanager — Sat, 18 May 2024 18:09:43 GMT

I may be wrong about all Canon printers. I will confine my complaint to the models I have:

Canon MG2500
Canon TS3500

Re: No option to print on 8.5" x 11" glossy paper

titlemanager — Sat, 18 May 2024 18:16:00 GMT

From a sensible, logical, and realistic perspective "what happened here" is Canon intentionally added the limitation (probably for business reasons) by omitting the option that the printer is inherently capable of performing.

Re: PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

belaze — Wed, 01 Oct 2025 20:46:29 GMT

I registered this account just now to post here. bought TS3700. It can print 8x11 pictures, unless its on glossy paper. From what I've read, people used to be able to do it, then they updated firmware, now they can't.

Returning this useless printer. It's basically a paper weight. Going to Epson, or some guy on the street with old used brushes. I'm sure he could do a better job.

Also, never buying Canon again.

Re: PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

son1cblue — Sun, 05 Oct 2025 15:58:08 GMT

hey a bit late but i wanted to share my findings in case u wanna dust it off as i did my ts3322, i had the issue of mine was working fine before in installed canon printer driver software, then it went to crap, time and money wasted later i got a newer one and been using it till it started being dumb, went back to the old 3322 and decided to completely uninstall all canon driver for it scanner and printer, remove driver option checked. then go to devices and printers, and scan with printer in find mode it pops up on my pc i click add like the first time i ever used it, and boom generic printer driver works and has 2 options for photo paper and normal paper , high quality option works as well. hope this procedure helps someone who comes accross this, as canon will just copy pase a generic answer this printer does not support blah blah, well it was working like that out of box then canon drivers make it not work , pictures look beautiful agian on photo paper for me so happy

Re: PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

titlemanager — Fri, 07 Nov 2025 02:34:01 GMT

Thank you