topic Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver in Printer Software & Networking

Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Tue, 19 Oct 2021 21:17:20 GMT

Windows 11 will not upload PIXMA MX922 Canon Printer driver. Here are the steps I have taken:

I use the USB cable & do not set as remote. (Have another remote printer in that office. The MX922 Canon printer worked fine until I had to upgrade to Windows 11.)

1. Was able to get it to upload the patch. Then, the driver up did upload. I was able to print one photo and scan one doc. Didn't use the printer for several days, then it would not work at all--not to print or scan. The printer hardware is still in excellent condition, but the message reads that the PC does not recognize that the printer is plugged in, or attached by USB port.

2. Uninstalled driver to reinstall and get the PC to regnize the printer. Now I am back to square one in that the driver refuses to upload and be recognized by Windows 11.

3. To answer basic questions : A. Yes, I am clicking the drop-down box on Windows 11. But that does not change the driver choice. B. Yes, I have uploaded both patches underneath the only driver choice. C. Yes, I have installed dirvers before and operated computers for 40 years. D. Yes, I had unplugged the USB port and turned off the computer when installing, then plugged in and turned on when the appropriate instructional box said to. E. Yes, I have chut down and restarted the PC in between trying again to upload the driver.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Mon, 25 Oct 2021 16:57:27 GMT

Canon since posted 7 driver updates under Windows 11, I downloaded them all and now the printer works. However, the scanner still doesn't recognize the Canon drivers and patches. However, dialogue reads that the scanner is now working off MS Windows default. I would change to Canon in Preferences if I could find that function.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

shaydee5 — Thu, 04 Nov 2021 16:19:25 GMT

Can I ask when you actually did the Windows 11 upgrade? I ask because I'm contemplating doing the Windows upgrade very soon, but I know drivers, especially printer drivers, can be messy to deal with after these kind of upgrades. I have an MX340 and I don't see any Win 11 drivers available. I'm hoping not to lose access to print after the upgrade. Thanks.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

yukon000 — Fri, 05 Nov 2021 16:17:46 GMT

Can you add a link to the 7 driver updates under Windows 11. When I go to the Canon website located here:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers_downloads

I only see one driver when I select windows 11 and it does not seem to work to allow windows 11 to recognize the printer. Here is the only driver I see.

mp68-win-mx920-1_01-ea32_2.exe

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

yukon000 — Fri, 05 Nov 2021 16:19:20 GMT

Btw, I did not upgrade I got a new HP computer from best buy
with the windows 11 already loaded on it.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Wed, 12 Jan 2022 01:51:09 GMT

shadyee5 & Yukon000, yes ,like Yukon, my new PC from Best Buy came loaded with Windows 11. It is now Jan 2022 and Canon still has not upgraded the software to include the scanning option on the PIXMA printer/scanner/fax. Every time the computer is turned off and back on I have to re-install two patches. Very irritating and time-consuming. According to my troubleshooting, the scanner feature is running off of MS, NOT Canon.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Thu, 20 Jan 2022 02:29:57 GMT

Yukon, yes, that is the driver link I am using, too.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Lobster70 — Thu, 10 Feb 2022 07:39:32 GMT

Same. That is the one I see for Win 11 (new Dell PC with Win 11 preinstalled) and it fails to find the printer (attached via USB). Did you find a solution?

EDIT: I found a solution myself. Using the Win 11 Settings dialog, I clicked the "Add device" button...and it WORKED! I've become so accustomed to having to work my way around because the built-in Windows function fails, I didn't even think to try it. I'm cautiously optimistic about Windows 11 at this point, which is a pleasant surprise.

Evidence - screen capture taken during the installation.

After the installation completed, it appeared as Canon MX920 series Printer WS and I was able to successfully print a Windows Printer Test Page. I tried opening a print dialog in Chrome, and then clicked "print using system dialog..." and that also worked, bringing up the familiar Canon printer control software that I had on my old PC. That may have come from attempting to install the above referenced driver, even though it failed to find the printer.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Sat, 12 Mar 2022 15:32:30 GMT

Lobster 70, this time I used the green dialogue box to open and install the driver, but never got a box like the one you show above. Where did you find that box? On the Canon driver site? Or on your computer?

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Lobster70 — Sat, 12 Mar 2022 16:06:10 GMT

On computer, in Windows Settings. I followed the steps to add a printer or scanner. I have the printer attached via USB. Windows found it, identified it, and installed the necessary drivers with no further input from me. I did not have to point to the downloaded Canon files, so I do not think those were used.

Windows installed what now appears as two "printer" choices when printing, one is fax (I forgot this printer has a fax modem built in!) and other is print. I set the working printer as default.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Sat, 12 Mar 2022 22:40:14 GMT

Thank you Lobster70! It took a couple of tries and a troubleshoot scan & report. But one try finally took. Like you, I've got fingers crossed that this is not another temporary fix.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Chris_K — Mon, 11 Apr 2022 22:36:26 GMT

*sigh* Not even one month and the Canon PIXMA printer won't connect to Windows 11 software.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

acs222 — Tue, 12 Jul 2022 02:30:40 GMT

I finally bought a new computer -- windows 11 preloaded. I could not get the scan utility to work even after trying the suggestions here. I used the windows troubleshooter (settings, troubleshoot) and then went to other troubleshooters -- and then program compatibility troubleshooter, selected my image garden, selected that it last worked on Windows 7, had it save the settings. Then back to Canon site and was finally able to download the scan utility and it works.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

cherazer65 — Tue, 08 Nov 2022 14:57:41 GMT

Oh - where did you find the drivers to download. I can't find them any more. Have they removed the drivers?

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

rranous — Sun, 22 Jan 2023 16:40:00 GMT

Hey everyone, I too after purcahsing a new Desk top with windows 11 was unable to print because there is no driver for the MX870 and not sure if they will release one per cannon tech support. The work around I am using is my cell phone. I am not throwing out a perfectly good printer with $60.00 ink cartridges right:) The I Phone and Android phones can work using WIFI to print pics and documents as well as anything you scan in. Thank goodness for Smart phones.

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

Stephen — Sun, 22 Jan 2023 16:52:03 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, your printer was retired in 2016. Once a product is retired, the official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) can be removed from the Canon website. There will be no further development on your printer.

To take advantage of Canon's innovative technologies, consider reaching out to our Canon Upgrade Specialists at 1-866-443-8002.

Have a great day!

Re: Windows 11 will not upload PIXMA MX922 Canon Printer driver

blackn6345 — Sat, 20 Jan 2024 15:43:11 GMT

I know this is long overdue. I just wanted to add to this. What I had to do. Looking thru the forum on this I did not see what I found out with testing and troubleshooting which I do for a living. But to get the "Canon MX920 series Printer WS" to work you must first download the Windows 11 driver from Canon and install it. Once the driver is installed, then you can use the add printer function and let Windows 11 to detect the printer and this driver will install. It basically detects the driver that was installed and uses the files to install the printer. If you do not install the Windows 11 drivers first, this option will still show in the detection, but when you try to install it the install will fail. So it needs those Windows 11 drivers from Canon to let the install work from what I have seen. I have installed about 3 of these on systems and installed 1, on 3 systems and on the other systems it was the same thing everytime. If the Windows 11 canon driver was not installed 1st, the Add Printer function would fail trying to install, "Canon MX920 series Printer WS." Once this WS drive is available you can make this the default and be good to go. But leave the other installed drivers for the MX922. You can remove them if you want just make sure when asked to remove the driver you say NO. If you do not get prompted (this happened to me a couple times) then cancel and just leave the extra printer there and default the one ending in WS. Just remember to choose the one ending in WS. You can still use the other installed driver, but the one with WS gives more functionality.