topic Re: Scangear scan page will not close down...help! in Printer Software & Networking

PIXMA TS3355 Scangear scan page will not close down...help!

andymercury — Sat, 13 Jan 2024 14:56:43 GMT

Re: Scangear scan page will not close down...help!

Danny — Fri, 12 Jan 2024 16:07:04 GMT

Thanks for joining the conversation, andymercury!

So that the Community can help you better, we need to know which Canon product you're using and exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Scangear scan page will not close down...help!

andymercury — Fri, 12 Jan 2024 19:54:06 GMT

Hi, I'm using a HP laptop with a Canon TS3300. Using Libra Office to access scangear. When the scangear drop down appears it does actually scan but then the whole screen freezes and the only way of moving on is to restart the computer. Also does not save/print as the screen is frozen. This has also affected every drop down box I use on other programmes! Not very good ! Many thanks Andy

Re: Scangear scan page will not close down...help!

andymercury — Fri, 12 Jan 2024 19:54:45 GMT

Forgot to say Windows 10...

Re: Scangear scan page will not close down...help!

Danny — Sat, 13 Jan 2024 14:17:21 GMT

Thanks for the information, Andy, though we need just a little bit more specificity with your printer model. Could you please let us know which printer within the PIXMA TS3300 series you're using? The exact model number should appear on the top of the printer just above the power button.

Re: Scangear scan page will not close down...help!

andymercury — Sat, 13 Jan 2024 14:54:38 GMT

Hi, Im using a Pixma TS3355

Re: Scangear scan page will not close down...help!

Danny — Sat, 13 Jan 2024 14:57:42 GMT

Thanks for the reply, though we need to let you know that the PIXMA TS3355 is not supported by our team here at Canon USA since that printer isn't available in this country. If you live outside the United States, please click HERE and select your country to find support in your part of the world. Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!

Re: Scangear scan page will not close down...help!

andymercury — Sat, 13 Jan 2024 15:00:57 GMT

Many thanks Andy