Pixma TR8620 photo problems with switch to Win11

mdarnold — Sat, 30 Dec 2023 14:36:59 GMT

Over the holidays I "upgraded" from a Windows 10 computer to a new Windows 11 computer. I loaded the latest Canon printer drivers from the Canon website, but now all the "black" in my photos is printed as purple (when I am printing in Photo mode). If I print onto glossy photo paper with "standard" selected, I get black properly printed, but the black ink wipes off very easily. I've run printer maintenance multiple times, deleted the printer drivers and reinstalled, run printer checks, and everything looks good except the photos. BTW, I am running the glossy photo paper from the rear feed tray due to it's stiffness, if that makes a difference.

The old Win 10 computer still prints gorgeous photos, as long as you're willing to wait forever. (~10 year old computer).

Any ideas what's going on???? I'm about ready to return the Win11 new computer and learn new lessons in patience.

Re: Pixma TR8620 photo problems with switch to Win11

ArthurJ — Mon, 08 Jan 2024 14:35:42 GMT

Hi,

Based on this type of issue, I recommend you reach out to Canon support. Our team will be able to assist you in real time with this matter. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you

topic Re: Pixma TR8620 photo problems with switch to Win11 in Printer Software & Networking

Pixma TR8620 photo problems with switch to Win11

Re: Pixma TR8620 photo problems with switch to Win11