topic Re: Ivy 2 mini app - filters and text color help needed in Printer Software & Networking

Ivy 2 mini app - filters and text color help needed

BAT — Mon, 18 Dec 2023 20:56:58 GMT

Just got a Canon Ivy 2 mini printer. Couple things I can't figure out. When I tap on filters, I don't get any options. It just shows a circle with a line through it and says "none". The filter option is greyed out and says none when you tap on it. The 2nd thing is the I choose text color it doesn't seem to work. Text is still just black. What am I doing wrong? Haven't tried to print yet. Thanks,

Running on Android (Version 13)

Re: Ivy 2 mini printer - filters and text color help needed

Danny — Sat, 16 Dec 2023 13:14:03 GMT

Thanks for joining the conversation, BAT!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Ivy 2 mini app - filters and text color help needed

BAT — Sat, 16 Dec 2023 16:23:27 GMT

The phone operating system is Android version 13. The app used is Canon Mini Print (USA). Problem 1: "Filters not functioning. Click photo Album. Add a Photo. Tap on filters. The only option after tapping filters is "None". I see a non-tapable (greyed out) circle with a line through it diagonally and below that it says "none". There are no filter options to choose. Problem 2: Adding text. I can add text with no problem; but when I tap on a color, to change the color of the text; it still shows on the screen as black text with a white ouline. Thanks,

Re: Ivy 2 mini app - filters and text color help needed

BAT — Sat, 23 Dec 2023 23:52:17 GMT

Hello, I still need help. I haven't found a solution. Thanks,