topic PIXMA G7020 won't connect to Wi-Fi on Windows 11 in Printer Software & Networking

PIXMA G7020 won't connect to Wi-Fi on Windows 11

Rambler358 — Thu, 12 Sep 2024 12:02:47 GMT

I have the G7020 printer connected to my network via WiFi. I downloaded the latest G7020 software on my Windows 11 PC, and then I run the software and get to this point:

Printer was found

So the printer was found on the WiFi network. I then continue the installation process and it gets to this screen:

Connection failed

I've tried everything and Googled for an answer but cannot get the printer connected! I've even tried connecting the printer with a USB cable to get the network connection to no avail - it keeps coming up Connection failed.

Is there anything else I can do or try?

Re: Pixma G7020 won't connect to WiFi on Windows 11

shadowsports — Sat, 09 Dec 2023 03:42:59 GMT

Happy Holidays,

Can you please tell us more about the network the printer is connecting to?

Router or access point is dual band, tri-band? 2.4Ghz/5G? Do all broadcasts use the same SSID name? Encryption type? (WPA2) (WPA3)?

Re: Pixma G7020 won't connect to WiFi on Windows 11

Rambler358 — Sat, 09 Dec 2023 04:06:10 GMT

Hi - I have dual-band 2.5/5 Ghz eero 5 mesh router setup connected to my AT&T modem. There are 3 eero devices with the primary router being upstairs along with the printer in our office, and the other 2 eero are downstairs. All using the same SSID. The eero setup uses WPA2 encryption.

Also my Mac and phones have no issues connecting and printing to the printer, it’s just my Win 11 PC.

Let me know if there’s any other info you need.

Thanks!

Re: Pixma G7020 won't connect to WiFi on Windows 11

Rambler358 — Sun, 10 Dec 2023 05:13:37 GMT

No one else can assist or help?

Re: Pixma G7020 won't connect to WiFi on Windows 11

Schmob — Thu, 12 Sep 2024 06:36:04 GMT

Did you ever find a solution to this connection issue? I've been dealing with this as well after migrating to a new network.