topic Re: MF Scan Utility needed for my Image Class D570 in Printer Software & Networking

MF Scan Utility needed for my Image Class D570

IwishIknew — Fri, 10 Nov 2023 15:16:52 GMT

I needed to do a clean install of windows to my laptop. I connected my printer to my laptop without issue, but I am unable to see the software on the Canon site for the MF Scan Utility so that I can scan right from my laptop. I have another laptop which has this downloaded software but don't know how to get it into my other laptop (since Canon no longer shows this software for me to download). Suggestions?

Re: MF Scan Utility needed for my Image Class D570

Danny — Fri, 10 Nov 2023 15:22:26 GMT

Thanks for joining the conversation, IwishIknew!

So that the Community can help you better, we need to know exactly which operating system is running on your laptop (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MF Scan Utility needed for my Image Class D570

IwishIknew — Fri, 10 Nov 2023 15:29:14 GMT

Edition Windows 11 Home
Version 23H2
Installed on ‎11/‎3/‎2023
OS build 22631.2506
Experience Windows Feature Experience Pack 1000.22677.1000.0

Re: MF Scan Utility needed for my Image Class D570

Danny — Fri, 10 Nov 2023 15:33:42 GMT

We appreciate the info! We're showing both MF Scan Utility v1.20.0.2 and v1.21.0.2 as being available for Windows 11. You can download everything you need for free right HERE.

Hope this helps!

Re: MF Scan Utility needed for my Image Class D570

IwishIknew — Fri, 10 Nov 2023 15:36:49 GMT

Which one do I need? And what is the difference between the two? Finally, why wasn't this available to me when I went to the Canon website's software downloads (inputting my printer model, etc)?

Re: MF Scan Utility needed for my Image Class D570

Danny — Fri, 10 Nov 2023 15:39:44 GMT

While we're not sure what might have happened the last time you visited, v1.21.0.2 is the latest version available and it's an upgrade to v1.20.0.2. Glad we could help!

Re: MF Scan Utility needed for my Image Class D570

IwishIknew — Fri, 10 Nov 2023 16:44:58 GMT

All set! Thank you

Re: MF Scan Utility needed for my Image Class D570

Danny — Fri, 10 Nov 2023 16:30:54 GMT

This sounds like a job for our imageCLASS support team. You can reach them Monday through Friday 9a to 8p ET (6a to 5p PT) at 1-800-OK-CANON (1-800-652-2666). They should be able to figure out a solution to all of this.

We look forward to your call!

Re: MF Scan Utility needed for my Image Class D570

IwishIknew — Fri, 10 Nov 2023 16:45:31 GMT

I fixed it! All set. Thank you

Re: MF Scan Utility needed for my Image Class D570

sparky114 — Fri, 13 Sep 2024 14:33:19 GMT

Sorry to jump on an old post - but where can I found the MF Scan Utility download? As the OP said, it's currently not showing up.

Re: MF Scan Utility needed for my Image Class D570

Danny — Fri, 13 Sep 2024 14:56:40 GMT

I double-checked the link and it still takes us right to the MF Scan Utility download. I even happen to be using the same version of Windows on this computer and the same browser and everything showed up as it should.

I'd recommend trying another browser or device, if possible. Hope this helps!