topic Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11 in Printer Software & Networking

Canon MF264DW Could not install the scanner driver. Try again Windows 11

edgewriter — Tue, 24 Oct 2023 16:59:46 GMT

I was using my MF264DW on my windows 10 PC but when I got a new PC the driver package would not install.

I now have Windows 11 Pro

Version 22H2

OS Build 22621.2428

I tried for ten hours searching online and throughout the forums here for guidance. I tried every fix I found. I think the problem is that the scanner driver has an old certificate or expired certificate. Eventually was able to get almost everything but the scanner to work. I was able to install the following drivers: Canon MF260 UFRII LT, Canon Generic Plus PCL6, Canon Generic Plus PCL6 V250 However no scanner option will work with those drivers.

I downloaded the latest version of the driver from Canon MF260MFDriverV6101WP. I put it into the C drive and ran as administrator. The install package gets stuck at the end of the process and stops me.

When installing over the network I am able to select the printer and it starts, but I get the error: Could not install the scanner driver. Try to install again

When installing over usb, the files go only so far before I get the error: An error occurred while copying files. Try to install again

Currently I can get the scanner to work if I instal a separate instance of the printer using the standard microsoft driver: Microsoft IPP Class Driver, but the windows scan app sucks. There are almost no settings and the scanning is super slow. I want to use the MF Scan Utility, but it says that there is no driver installed.

Is there a setting in the actual menus on the printer itself that might help?

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

edgewriter — Sat, 04 Nov 2023 18:02:42 GMT

I see everyone else is just as stumped as me. Is nobody else having this issue? I have searched and searched. What is the possibility Canon releases an update?

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

Danny — Sat, 04 Nov 2023 18:04:36 GMT

Thanks for joining the conversation, edgewriter!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

greggsg — Fri, 15 Nov 2024 20:01:53 GMT

I know that there has been no response to this. I had the same problem today when installing on a new corporate imaged windows 11 machine. I had to right click on the installer and select install as administrator for it to properly install the scanner part. the print software installed with no issues.

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

edgewriter — Fri, 06 Dec 2024 22:36:59 GMT

Thanks for replying, Greg. I tried installing as admin and it starts but error's out partway through. I have banged my head against the keyboard on this issue all year. Lol. Right now I just have the stock windows driver installed. When I try the updated drivers going through other routes, the system refuses to install them. It says, " You already have the best driver installed"
The windows generic scanner driver sucks.

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

greggsg — Fri, 06 Dec 2024 22:49:40 GMT

I am unfortunately using the windows supplied one as well. I got the printer to recognize my computer and was able to scan using the printer controls once and then I think my corporate IT blocked it as suspicious behavior as windows pops up with an error every time I try to scan from the printer. Will probably play with it some more in January.

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

Aicomputers9 — Wed, 19 Feb 2025 15:30:29 GMT

I have the same problem

Re: Canon MF264DW Could not install the scanner driver. Try again Windows 11

Aicomputers9 — Wed, 19 Feb 2025 15:31:28 GMT

I have the same problem😰