topic Re: PIXMA MG3620 unable to do wireless setup on new laptop in Printer Software & Networking

PIXMA MG3620 unable to do wireless setup on new laptop

RedDog84 — Tue, 31 Oct 2023 13:27:18 GMT

I recently bought an mg3629 printer. I installed the wireless setup on my laptop. Then I had to buy a new laptop. Now every time I try to install it the printer connection is lost mid installation, and thus fails.

Re: PIXMA MG3620 unable to do wireless setup on new laptop

Danny — Tue, 31 Oct 2023 13:28:02 GMT

Thanks for joining the conversation, RedDog84!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA MG3620 unable to do wireless setup on new laptop

RedDog84 — Tue, 31 Oct 2023 16:38:40 GMT

I am running Windows 10 Pro Version 10.01.19045. I was able to install via USB but it will not connect wirelessly.

Re: PIXMA MG3620 unable to do wireless setup on new laptop

shadowsports — Tue, 31 Oct 2023 17:17:49 GMT

Greetings,

RedDog84,

The printer can connect to a 2.4Ghz wireless broadcast that supports WPA2 encryption.

Please confirm you are trying to connect to a supported network. Note, if you are using a dual or tri-band router that uses the same SSID name for multiple networks, it might be helpful to temporarily disable the 5G broadcast until the printer is connected. If the AP uses WPA3 encryption, you may need to specify WPA2 for backwards compatibility.

Re: PIXMA MG3620 unable to do wireless setup on new laptop

RedDog84 — Tue, 31 Oct 2023 19:37:37 GMT

I have a dual 2.4 G and a 5 G network. I was connected to 2.4 G. How would I disable the 5 G network to install. Also, I did not have this problem with my old laptop which was running Windows 11 Home. I was able to install. What seems to be happening is that mid install the printer loses connection with the network and stops installing.