topic Macbook Air stopped printing to PIXMA TS6420a in Printer Software & Networking

Macbook Air stopped printing to PIXMA TS6420a

steves678 — Tue, 24 Oct 2023 04:27:18 GMT

My MacBook Air stopped printing to my TS6420a printer, maybe after upgrading the MacOS to Sonoma. I downloaded the Canon driver for Sonoma, have rebooted both the Mac and Canon, but still get a message that the MacBook can't communicate to printer. However, AirPrint from my iPhone works fine. I've been working with Apple support, but after 2 days of suggestions that didn't help, they told me to talk to Canon. I deleted the printer definition, and when I try to add it back, I get a message "Unable to connect to 'Canon TS6400 series._ipps._tcp.local.' due to an error." Any ideas would be appreciated.

Re: Macbook Air stopped printing to PIXMA TS6420a

Stephen — Tue, 24 Oct 2023 12:39:05 GMT

Hi, Steve!

I'm not a tech, but you might want to try to re-install the software from our site HERE.

Once you do that, if you run into any issues, let us know here, or give our team a call at 800-652-2666 Monday through Friday from 9am to 9pm (ET), and they'll be happy to walk you through the setup process!

Re: Macbook Air stopped printing to PIXMA TS6420a

steves678 — Thu, 26 Oct 2023 22:19:36 GMT

Re-installing didn't help - I could print using the USB connection, but not the network. As a last resort, I rebooted the internet router (provided by AT&T, Arris model BGW210). I didn't change the firmware on the router, but a simple reboot solved the problem.