topic Re: Mg5520 - Can't Connect to Phone and Laptop in Printer Software & Networking https://community.usa.canon.com/t5/Printer-Software-Networking/Mg5520-Can-t-Connect-to-Phone-and-Laptop/m-p/441886#M15766 <P>Hi,</P> <P>Does the same issue happen when trying to print from the laptop? What OS is your computer and phone running?&nbsp;</P> <P>Also, click <A href="https://support.usa.canon.com/kb/index?page=content&amp;id=ART114435" target="_self">HERE</A> for the steps to print the network settings, and let us know what is listed for the signal strength.&nbsp;</P> <P>We look forward to your reply.</P> Wed, 18 Oct 2023 17:03:18 GMT ArthurJ 2023-10-18T17:03:18Z Mg5520 - Can't Connect to Phone and Laptop https://community.usa.canon.com/t5/Printer-Software-Networking/Mg5520-Can-t-Connect-to-Phone-and-Laptop/m-p/441021#M15739 <P>I am not receiving an error, the printer says it's connected to the internet and the same wifi as my laptop and phone but I keep getting this.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20231013-131916.png" style="width: 1080px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/45917i51D2AA5A1F72A1B1/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20231013-131916.png" alt="Screenshot_20231013-131916.png" /></span></P><P> </P> Sat, 14 Oct 2023 21:21:14 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/Mg5520-Can-t-Connect-to-Phone-and-Laptop/m-p/441021#M15739 daytonbabcockco 2023-10-14T21:21:14Z Re: Mg5520 - Can't Connect to Phone and Laptop https://community.usa.canon.com/t5/Printer-Software-Networking/Mg5520-Can-t-Connect-to-Phone-and-Laptop/m-p/441886#M15766 <P>Hi,</P> <P>Does the same issue happen when trying to print from the laptop? What OS is your computer and phone running?&nbsp;</P> <P>Also, click <A href="https://support.usa.canon.com/kb/index?page=content&amp;id=ART114435" target="_self">HERE</A> for the steps to print the network settings, and let us know what is listed for the signal strength.&nbsp;</P> <P>We look forward to your reply.</P> Wed, 18 Oct 2023 17:03:18 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/Mg5520-Can-t-Connect-to-Phone-and-Laptop/m-p/441886#M15766 ArthurJ 2023-10-18T17:03:18Z