topic Re: Media Configuration Tool and MacOS Sonoma in Printer Software & Networking

Media Configuration Tool and MacOS Sonoma

Dkwhite — Mon, 16 Oct 2023 07:26:11 GMT

Hi,

Trying to launch MCT and all get is the spinning colour circle and have to force quit. Re downloaded and installed but no different.

Anyone else having issues (only since going from Ventura to Sonoma) or have solution?

Many thanks

Re: Media Configuration Tool and MacOS Sonoma

Stephen — Mon, 16 Oct 2023 12:20:28 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact Canon product you're using?
Do you see any error messages?
How do you connect to your product (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: Media Configuration Tool and MacOS Sonoma

Dkwhite — Mon, 16 Oct 2023 21:52:29 GMT

Product I am trying to use is the Canon Media Configuration Tool for translating AM1X files for third party paper types into Canon printers (in my case imagePROGRAF PRO-300). It was running on a 27" iMac on Ventura, but on Sonoma it starts and the initial screen is displayed (but icons are all greyed out). Printer is connected via USB and it seems to hang with the coloured spinning while whilst trying to read the installed paper types. There is no error message reported and i have to force quit to close.

Thanks,

Re: Media Configuration Tool and MacOS Sonoma

Dkwhite — Mon, 16 Oct 2023 22:31:48 GMT

Sorted now - another download and reload managed to do the trick.

Many thanks.