topic Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220 in Printer Software & Networking

IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

AreaMan — Sun, 01 Oct 2023 12:56:25 GMT

After upgrading my Mac to the latest operating system on Sep 30, 2023 (Mac OS Sonoma 14), my CanoScan LiDE 220 using IJ Scan Utility would not save scans. The error message I received after the machine conducted the scan and attempted to save it reads: "An internal error has occurred. Take the following measures. Check the scanner status. Restart the scanner. Restart the computer, then try again. Reinstall the scanner driver. Code: 10,202,3."

I installed the updated driver via the Canon support site to "Canon IJ Scan Utility2 version 2.4.0", but this did not change the behavior.

Help!

Error message

Software version

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

jrhoffman75 — Sun, 01 Oct 2023 12:48:00 GMT

It looks like the latest date for SUIJ2 is 2021, so that is several macOS updates ago.

If you don't get a resolution for the software issue you could look into VueScan by Hamrick Software. It is a paid product, but that product "rescues" many older scanners. I am using a Minolta scanner that was last supported with Windows XP on my W10 PC via VueScan.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

Gussenstadt — Mon, 02 Oct 2023 01:25:53 GMT

I do face exactly the same problem with both my Maxify 2300 and 5100. Did anyone find a solution?

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

jeffk8900 — Mon, 02 Oct 2023 22:46:32 GMT

I also updated my Mac to the new Sonoma operating system. I got the same error. I was able to scan using the IJ Scan Utility Lite Ver.4.1.0 (Mac) utility that one can download from the same page as the Canon IJ Scan Utility2 download. Using the Lite version allowed me to scan. A second solution is to use the image capture application on your mac to run the scanner.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

Gussenstadt — Tue, 03 Oct 2023 02:28:43 GMT

Thanks for the hint with Scan Utility Ver. 4.1 --> it works on my site as well.

Still, I hope that Canon realize the problem and fix it in the next release of their driver or software package.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

AreaMan — Mon, 09 Oct 2023 15:29:42 GMT

As of October 9, 2023, I do not see the IJ Scan Utility Lite as an available download for my CanoScan LiDE 220 running on macOS Sonoma 14.0. Is there a compatibility issue?

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

jeffk8900 — Mon, 09 Oct 2023 15:34:00 GMT

Yes, I don't see it on the download page for that model. There is the ScanGear Starter EX Ver.1.2.0 (Mac) application that you might want to give it a try. Also the Image Capture app on you mac should work.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

zsoltvilagos — Tue, 10 Oct 2023 08:36:00 GMT

Canon IJ Scan Utility2 version 2.4.1 has been released on 2023-10-05. Installed (after first trying update driver) and ot worked!

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

AreaMan — Tue, 10 Oct 2023 21:37:07 GMT

Where did you find it?

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

zsoltvilagos — Wed, 11 Oct 2023 09:23:48 GMT

I found it on the Hungarian site. Found it on USA site as well:

https://www.usa.canon.com/support/p/canoscan-lide-220

In "Software & Drivers", the first 2 entries are IJ Scan Utility2 Ver.2.4.1 (Mac) and ICA Driver Ver.5.0.0 (Mac) after selecting Sonoma v14.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

marklaff — Mon, 23 Oct 2023 20:29:46 GMT

I'm on Macbook Pro M2 running MacOS Sonoma V14.0 and when I go to the support page (https://www.usa.canon.com/support/p/pixma-mx920-mx922) and look for "Drivers" I see the message "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."

When I open the Mac Settings / Printers & Scanners / Add a Printer, Scanner ... I don't see my printer as an option.

The Canon IJ Network Tool cannot detect my printer on the network.

Help!

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

StevenMOD — Mon, 23 Oct 2023 20:37:31 GMT

Hi, marklaff.

If you haven't already, we suggest printing the LAN details page to verify your printer is connected to the same network as your Macbook Pro. You'll find a helpful article with steps on how to complete this process HERE.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

jorlores — Wed, 25 Oct 2023 13:32:20 GMT

I found it here:
https://gdlp01.c-wss.com/gds/3/0200006603/02/misu-mac-2_4_1-ea21_3.dmg

I updated it and now works fine.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

marklaff — Wed, 25 Oct 2023 19:58:57 GMT

Thanks for the suggestion. I've confirmed that the printer and the laptop are on the same SSID. Further, I can connect to the printer and print successfully if I use the "IP" tab in the Add Printer dialog, and specify the IP address:

Unfortunately, there doesn't seem to be a way to add a scanner by IP address

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14

bena — Thu, 02 Nov 2023 05:10:39 GMT

Oddly enough, I could only see the drivers when using Chrome. When using Firefox, the button that said "Click to download" in the little chat window, didn't seem to do anything, and the page was missing a downloads section.

Re: IJ Scan Utility2 not working after upgrading to Mac OS Sonoma 14 with CanoScan LiDE 220

umtinc — Sun, 31 Dec 2023 02:18:24 GMT

I have exactly the same problem with my PIXMA MG7120, but it's now December 30, at least 2 months after the Sonoma version 14.1.1 was released. Why does it take over 2 months to fix this? Why hasn't Canon placed some sort of notification on its website about what appears to be a problem with Sonoma 14.1.1 with multiple Canon products? The only way I found out was by having my computer telling me that the update was incompatible when I tried to download it. My loss of the scanning function created major problems for me, forcing me to fax documents that I could no longer scan and upload.