topic Re: Custom Paper Size Problem With Canon Professional Print & Layout in Printer Software & Networking

Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Fri, 25 Mar 2022 12:57:39 GMT

I have a problem when creating custom paper sizes in Canon Professional Print & Layout. When I create a custom paper size in the appropriate window and click Ok, the new paper size is supposed to show up in the paper size drop down. In my case, it doesn't. That means I can't use that size for printing (at least, through PPL).

I have updated PPL To the latest version, restarted PPL, deleted the app completely and then re-downloaded it and restarted my Mac. No change except one. The new paper size was now showing up, but my only other custom paper size, which was there in the first place has now disappeared.

Both custom sizes are available if I go to through Lightroom or any other application.

Can anyone shine any light on this issue?

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Tiffany — Fri, 25 Mar 2022 13:06:35 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Sun, 27 Mar 2022 08:12:25 GMT

Thanks Tiffany. My printer model is the Canon imagePROGRAF PRO-300. I should say that the problem I have is not with the printer itself, just the Canon Professional Print & Layout app.

Re: Custom Paper Size Problem With Canon Professional Print & Layout

imor1914 — Sun, 26 Jun 2022 15:56:34 GMT

Hi,

I have exactly the same problem as Alf_Tupper and likewise have a PROGRAF PRO-300.

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Mon, 27 Jun 2022 11:18:43 GMT

Hi imor1914

I discovered a solution to this problem by myself in the end. Let’s hope yours is the same problem as mine, cos it’s simple.

I discovered that the way to get the larger print size to show up, was to change the print feed setting on the PRO-300, to Manual Feed. I had mine set to Top Feed, which can only print up to the smaller maximum size, rather than the PRO-300’s true maximum size.

As simple as the answer was, I received no solution from anyone, including a printer expert I consulted. He thanked me for finding the answer for future questioners.

let me know if this works for you.

Alf

Re: Custom Paper Size Problem With Canon Professional Print & Layout

imor1914 — Mon, 27 Jun 2022 16:45:38 GMT

Hi Alf,

Many, many thanks this has worked. However for me it was changing the feed from Manual to Top i.e. the reverse of what you saw. Anyway, no matter and thanks again for the solution.

Ian

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Tue, 28 Jun 2022 00:48:00 GMT

Hi Ian

Glad it worked.

Alf

Re: Custom Paper Size Problem With Canon Professional Print & Layout

fparadisndip — Fri, 14 Oct 2022 03:37:24 GMT

I have the same problem. I am trying to apply the proposed solution but i do not find any "print feed setting " in the pro300 option menu. Any help will be appreciated.

Thank you

Francois

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Fri, 14 Oct 2022 07:57:05 GMT

Hi Francois

I’m away from both my computer and printer at present, but I can offer one possibility. If you are using a Mac, are you using your printer via AirPrint? If so, you won’t get all the options available as you would using a cable connection.

Terry

Re: Custom Paper Size Problem With Canon Professional Print & Layout

fparadisndip — Fri, 14 Oct 2022 20:01:38 GMT

Thank you Terry for you quick answer

I am a using PPL on my laptop (Windows 11). the printer (PROGRAF PRO-300) is connected trough a wired ethernet cable on my network. When reading this conversation. I understood that you were able to change de default tray setting on the printer itself via the printer menu option. Was it the case ? If not, which method did you used ?

Thank you in advance

Francois

Re: Custom Paper Size Problem With Canon Professional Print & Layout

fparadisndip — Fri, 14 Oct 2022 20:34:03 GMT

Hi Terry

I finally found the way to add custom media in Professional Print & Layout (PPL) !!!

In addition of adding custom media with the Media Configuration Tool and updating the printer driver, you must do the following in PPL.

1) Go into the file menu

2) Select the "Other Settings" option

3) Click on the Add/Update Media Information (See print screen 1 below)

After these steps, I can select my custom media in the Media Type drop down list (see print screen 2 below)

Regards

Francois Paradis

Print screen 1

Print screen 2

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Fri, 14 Oct 2022 23:39:54 GMT

Great Francois. Glad to hear it worked out in the end. Hope my answer was of some help, despite it being Mac based.

All the best.

Terry

Re: Custom Paper Size Problem With Canon Professional Print & Layout

markvanderkam — Fri, 11 Nov 2022 06:25:43 GMT

Bruh, you RAWK! I was searching for a solution to this problem for hours and then found your post. It works! You saved me! Much appreciated ...

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper — Fri, 11 Nov 2022 09:45:49 GMT

My pleasure! I had no idea my solution to my own problem would become so helpful to others.

Re: Custom Paper Size Problem With Canon Professional Print & Layout

PeterFerst — Sat, 14 Oct 2023 18:24:19 GMT

Thanks-genius, it also works for the PRO 200. I find the software is not very user friendly. I'm sure many folks have floundered around this question.

Re: Custom Paper Size Problem With Canon Professional Print & Layout

Watash36 — Wed, 28 Aug 2024 23:04:56 GMT

Followed all the solutions above, but still couldn't change sizes of custom paper sizes in Pro-1000. Went online, chats, everywhere. Finally called Canon support. Talked to an associate who worked with me for over an hour trying everything in his trouble shooting manual, to no avail. Finally, as he was signing off, he suggested that I uninstall and reinstall the printer. I was in the midst of a big project and was reluctant as I'm not a computer jock. I took the leap and uninstalled the printer. After a short hiatus I reinstalled it using the installation CD that came with the printer. When the printer was "ready for use" I opened the print dialog and hit paper size. Many sizes were shown along with Custom. In the past when I hit this the sizes of paper had small limits to sizes. When I hit it this time I was able to increase the custom paper sizes substantially and went on to print some panoramas. Maybe an earlier upgrade was lost or corrupted and the reinstall fixed it.

Re: Custom Paper Size Problem With Canon Professional Print & Layout

BCQuinn — Tue, 14 Oct 2025 00:08:06 GMT

Same problem with Pro 200s. This seems to be a software problem. Canon’s UI is not intuitive.