topic Re: Sonoma 14.0 causes PP&L to quit unexpectedly in Printer Software & Networking

Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Fri, 06 Oct 2023 15:41:26 GMT

I upgraded to Sonoma 14.0 last night and now I can only print one page and then, with the next print, the PP&L quits unexpectedly.

I am printing notecards. If I set up for one card and print it - that works. If I try to print it again, the app "quit unexpectedly". If I setup to print two cards at the same time, the app "quit unexpectedly" and I don't get anything printed.

I have to re-open the app and setup to print one card, then close it and start all over again.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly

SamanthaW — Fri, 06 Oct 2023 15:35:40 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: Sonoma 14.0 causes PP&L to quit unexpectedly

AnnWFoxPoint — Fri, 06 Oct 2023 15:39:06 GMT

Canon Pixma Pro 200

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

timstorm — Sat, 07 Oct 2023 00:55:37 GMT

Similar issue here on Pro-4000 with Sonoma. First print good, then it seems that the job manager never receives the next print job.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Sat, 07 Oct 2023 01:10:59 GMT

I sat on the support chat line for 30 minutes today waiting for someone to come online but I had to go. I will try again next week, maybe Monday. If I learn anything I will post it here.

This isn't urgent for me but it's important. I am ready to start printing for Christmas sales.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

timstorm — Sat, 07 Oct 2023 01:15:21 GMT

As a follow up, if I force quit PP&L job Manager after a job completes, I am able to go on with the next print.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Sat, 07 Oct 2023 01:21:44 GMT

Thanks for the info. PP&L actually quits "unexpectedly" on me so I don't need to Force Quit.

I'm glad you found a way to get your jobs printed. Not much help for me. Each individual card is one print. It is too time consuming to re-start the app, open the custom layout, load the image files, print one card and then have to start all over again.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Mon, 09 Oct 2023 19:12:16 GMT

I am using PP&L with a Pixma Pro 200
After upgrading to Sonoma 14.0 I get this error when I try to print a second page
CNPPLAPP quite unexpectedly and PP&L quits unexpectedly. I have to force quit the PP&L print manager and re-start everything.

After a lengthy chat with Canon support this afternoon I have no solution. They suggested I delete and re-install PP&L. I would lose all my custom layouts which would be a major loss and there is no reassurance that the re-install would fix the problem. They also suggested that I export my print jobs to JPG and use Easy Photo Print Editor. I took a look at this possible solution. I don't see an export function anywhere in PP&L. EasyPhoto Print Editor won't do what I am trying to do.

So, right now, I don't have a solution.

I might roll back my OS upgrade so I can get some work done.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Tue, 10 Oct 2023 20:50:48 GMT

A subsequent chat with Canon support confirmed that PP&L will not work correctly with Sonoma 14.0. They have no information when a fix will be available.

I looked into rolling back the OS but, from what I have learned so far, that can't be done without losing a lot of data.

I understand that Apple rolled out this upgrade without giving Canon an opportunity to update their software but I find it inexcusable that the industry overall tolerates this kind of disregard for the people who actually use technology to get work done.

The person I was on the chat with also told me that when an upgrade for PP&L to fix this problem comes out, he "guesses" [his word] that when I install the upgrade I will lose my custom layouts and other customizations in PP&L. I find this astonishing. I hope he is misinformed. This would make PP&L unsuitable for my use. If I can get it working again and it does, in fact, lose customizations when I upgrade, then I will do what I need to do to get this year's jobs printed and then look for another product to use going forward.

I have already purchased all the supplies I need. The custom layouts and files are ready to go. But I have no confidence that I will be able to print these documents in time for the sale that I have committed to.

If anyone has a practical suggestion I would like to hear it. Other than that, right now I am fresh out of ideas.

Thanks to everyone who contributed to this post.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Fri, 13 Oct 2023 12:59:59 GMT

After looking into rolling back to Ventura I have decided not to do it. Not only would I lose changes to obvious files like spreadsheets and images on my hard drive, but also updates to Adobe Lightroom, one of the messaging apps and data for other apps that I am unable to easily identify. Software updates will also be lost or scrambled. Rolling back would cause too much havoc. I have one big show a year and now I have only 50% of the inventory I need for it. I have already purchased the paper and ink and packaging and have been confirmed in the show. Instead of my big money maker for the year, I am going to take a big loss unless Canon gets an upgrade out to support Sonoma 14.0 for PP&L soon.

Re: Sonoma 14.0 causes PP&L to quit unexpectedly - PIXMA PRO 200

AnnWFoxPoint — Sun, 15 Oct 2023 23:21:32 GMT

After upgrading to the most current version of PP&L and the most current print driver I find that all I have to do is force quit the Print Manager between Print commands. I can print multiple pages if I sent them all out with the same command. I do NOT have to force the main PP&L program. I can live with this, am able to get my jobs printed.