topic Re: My Pimxa TR4720 will NOT connect to the internet in Printer Software & Networking

My Pimxa TR4720 will NOT connect to the internet

Monster_A_GoGo — Tue, 26 Sep 2023 19:57:23 GMT

My Pixma TR4720 is NOT connecting to the internet. I've tried to manualy connect, but it still fails to connect to the internet. This happened when the internet went out all over town and was out for nearly a full day. I have tried to reset it several times manually and it just will not connect. Please HELP! Thank you.

Re: My Pimxa TR4720 will NOT connect to the internet

SamanthaW — Tue, 26 Sep 2023 20:02:23 GMT

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: My Pimxa TR4720 will NOT connect to the internet

Monster_A_GoGo — Tue, 26 Sep 2023 20:24:26 GMT

I'm sorry I'm an idiot. i don't know what you mean by operating system. I am using a desktop HP Envy. I don't know the model number.

Re: My Pimxa TR4720 will NOT connect to the internet

Danny — Tue, 26 Sep 2023 20:26:51 GMT

You're doing fine, Monster_A_GoGo, and thanks for what you've provided so far. If your computer is an HP, then it's probably running some version of Windows. Please let us know whether it's Windows 11, Windows 10, Windows 8, etc.

We look forward to your reply!

Re: My Pimxa TR4720 will NOT connect to the internet

Monster_A_GoGo — Tue, 26 Sep 2023 20:30:31 GMT

It's Windows 10, I think...

Re: My Pimxa TR4720 will NOT connect to the internet

Monster_A_GoGo — Thu, 28 Sep 2023 06:03:30 GMT

So... No one has any ideas? Swell...

Re: My Pimxa TR4720 will NOT connect to the internet

Danny — Thu, 28 Sep 2023 12:51:52 GMT

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: My Pimxa TR4720 will NOT connect to the internet

shadowsports — Thu, 28 Sep 2023 14:18:27 GMT

Greetings,

This should help. Please visit the support portal for your printer

Canon Support for PIXMA TR4720 | Canon U.S.A., Inc.

Under Downloads, Select your Operating system, you mentioned Windows 10 (hint). If the start button on your taskbar is on the far left, you probably have windows 10. If its in the middle, you have windows 11.

Download the Wi-Fi Connection Assistant:

WiFi Connection Assistant W10_W11