topic Cannot connect PRIXMA MX472 to wifi in Printer Software & Networking

Cannot connect PRIXMA MX472 to wifi

McDreamy — Tue, 12 Sep 2023 14:57:14 GMT

Recently moved to a new home with a new wifi router, and cannot connect my Prixma MX472 to the new wifi.

I've tried every method I could find and can't get it to work. I have a wireless access point I'd prefer to connect it to. Any tips?

Re: Cannot connect PRIXMA MX472 to wifi

ArthurJ — Tue, 19 Sep 2023 16:38:31 GMT

Hi,

Please use the steps HERE to try and connect the printer to your network. If a issue persists, please let us know what step it happened.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Cannot connect PRIXMA MX472 to wifi

Young289 — Sun, 19 Oct 2025 01:07:22 GMT

Canon, I had to upgrade my Verizon WiFi router just recently. I have the EXACT same problem where I have spent hours on this trying to go over every aspect of this process to get my MX472 working on my new WiFi router. I simply cannot get the printer to expose the "passphrase" and it refuses to connect to my WPS won't work no matter what I do. Lately I tried to enter the passcode and the instructions say that you click OK TWICE. No matter what or how quickly I enter OK it goes to the connection and does NOT allow me to enter my WiFi Password. Now If and when you approach this to fix it in the firmware. How would you go about upgrading it since the printer needs to be online to download and upgrade firmware? I now have Windows 11 which I cannot find the Windows software to change passwords or update firmware through the USB port.