topic Re: Canon Printer/Fax driver creating copies of itself and I can not delete it in Printer Software & Networking

Canon Printer/Fax driver creating copies of itself and I can not delete it

LuizEmpire — Thu, 14 Sep 2023 13:04:47 GMT

I am having this problem with a Canon Printer,

I have the Canon Office Printer Utility installed and when I run it I can see the Canon Generic Plus UFR II V250(driver) with 4 copies of this same driver installed and I can not remove them, I need to have just one of them set.

I can see the same when I click print from any document.

Re: Canon Printer/Fax creating copies of itself and I can not delete it

Danny — Tue, 12 Sep 2023 12:06:46 GMT

Thanks for joining the conversation, LuizEmpire!

So that the Community can help you better, we need to know exactly which Canon printer model you're using along with what operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon Printer/Fax creating copies of itself and I can not delete it

shadowsports — Tue, 12 Sep 2023 13:53:47 GMT

Greetings,

@LuizEmpire. I suspect you are running a version of windows?

Let us know which version and how the printer is connected to your system or network?

I'll tell you how you can delete the multiple printer instances once you have supplied the information requested above.

Re: Canon Printer/Fax creating copies of itself and I can not delete it

LuizEmpire — Tue, 19 Sep 2023 22:48:45 GMT

Hey, Shadowsports,

Thank you for your reply, I am sorry for taking that long to see it though.
In the PC we run Microsoft Windows 11 Pro x64 and the printer is connected via USB

Re: Canon Printer/Fax driver creating copies of itself and I can not delete it

shadowsports — Tue, 19 Sep 2023 23:04:34 GMT

Greetings,

Ready... Here you go. 🙂

Close the Canon Print App

Press the Start Menu button

type "bluetooth and other device settings", select it from the menu

Now scroll down and look for "More Device and Printer Settings"

Select that. Now one by one, right-click on the duplicates, (copy1, copy2, copy3) and select Remove Device from the context menu. When you open the Canon App again, they should not be present.

Re: Canon Printer/Fax driver creating copies of itself and I can not delete it

LuizEmpire — Wed, 20 Sep 2023 00:50:18 GMT

Thank you for that,

I will try doing it, Do you know what may be causing this issue though ?

Re: Canon Printer/Fax driver creating copies of itself and I can not delete it

shadowsports — Wed, 20 Sep 2023 00:58:23 GMT

Greetings,

Are you disconnecting and connecting the printer over and over again? Using a hub, different USB port, etc?

Re: Canon Printer/Fax driver creating copies of itself and I can not delete it

LuizEmpire — Wed, 20 Sep 2023 01:13:18 GMT

Sometimes the printer stops working and we do a driver update and it might be connected to a docking station.

Re: Canon Printer/Fax driver creating copies of itself and I can not delete it

LuizEmpire — Mon, 25 Sep 2023 00:22:40 GMT

So yeah, I did it, I connected to the pc and tried to find those printers, but they don't show up, they were already delted previously, but they still show up in word for example.