topic Re: Pixma MX432 wireless scanning function doesn't work in Printer Software & Networking

Pixma MX432 wireless scanning function doesn't work

bfuchs — Fri, 14 Dec 2012 07:34:43 GMT

I just purchased a Pixma MX432 multifunction printer. I set it up for wireless connection. The printer portion works fine. When I run the MP Navigator 5.1 to run the scanner, I get an error message: Canon MP Navigator EX has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I have used a Pixma MX 410 since July 2011, and it worked fine wirelessly for both the printer and scanner until about two weeks ago, when the wireless scanner quit working and I got the same message as above. I tried reinstalling the software with no success.

When the Pixma MX 410 ADF feeder quit working on a manual scanning function, I used my replacement guaranty and bought the Pixma MX 432. I still have the same problem.

My software is Windows 7.

Re: Pixma MX432 wireless scanning function doesn't work

Michael — Wed, 19 Dec 2012 03:21:32 GMT

Hello bfuchs.

Please try uninstalling the MP Navigator from your computer. Then return to our website to download and reinstall the MP Navigator. Please visit the following link to download the program:

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx432#DriversAndSoftware

If the error still remains, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Pixma MX432 wireless scanning function doesn't work

FL22140 — Wed, 13 Feb 2013 21:51:22 GMT

I have the same problem--wireless scanning doesn't work -- the MX432 says the PC is not conneected, but I can print wirelessly but not scan. I bought the 432 yesterday and had a lot of trounble until I downloaded the MP drivers a ahile ago.

Everythins now works except the scanning?

Re: Pixma MX432 wireless scanning function doesn't work

Devin — Wed, 20 Feb 2013 22:14:23 GMT

Hi FL22140!

I have seen this ocur if you have your printer connected to your router using a USB cable. What this does is allow network printing, but not network scanning. The printer must be connected through a wireless network for both printing/scanning to work correctly.

If you do have this connected correctly, then a firewall may be blocking communication. I would suggest trying to disable any firewalls and seeing if scanning works.

Also, in order to provide specific instructions on steps to try, I will need to know the operating system installed on your computer. Please include this with your reply.

Re: Pixma MX432 wireless scanning function doesn't work

FL22140 — Wed, 20 Feb 2013 22:23:19 GMT

Hi Devin,

I'm running Windows 8 (64-bit) on a Toshiba Satellite L755 laptop. Also running Avast as the firewall. The printer is connected wirelessly (to my Verizon FIOS Router) and works fine, so I'll disable Avast and try it again. Out of town for a week, but will let you know how it goes when I try it next week!

Re: Pixma MX432 wireless scanning function doesn't work

TWQ — Mon, 29 Apr 2013 04:25:41 GMT

Assistance needed, we purchased an PIXMA MX432 today, initially printing via LAN through an AT&T modem from two windows 7 64 bit OS laptops and one Apple Lion OS laptop. Went to dinner, came back can no longer print, message states that printer is not responding or is offline. Printer status: ON icon: green light. WIFI icon: blue light, unplugged waited three minutes and plugged back in. Same status, no print.

Re: Pixma MX432 wireless scanning function doesn't work

cstrtoby10 — Tue, 24 Dec 2013 19:36:23 GMT

Hello,

I too am having problems. I am able to print wirelessly from the computer, but am unable to scan documents wirelessly. Everytime I begin to scan, the user face on the printer tells me "Scan Local (USB)" well I do not wish to scan by USB.

I've already tried updating the drivers with the links listed by the Admins on this thread and that did not help, so I am left with not knowing how to proceed. I also tried scanning by turning off all of my Firewalls and that did not help either.

Please let me know what else can be done to be able to Scan Wirelessly.

Thank you.

Re: Pixma MX432 wireless scanning function doesn't work

Ebony — Sun, 12 Jan 2014 16:17:52 GMT

Hi cstrtoby10,

Try the following steps listed HERE and let us know what happens.

If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon

Re: Pixma MX432 wireless scanning function doesn't work

jeanie9107 — Sat, 25 Apr 2015 19:38:49 GMT

I have the same exact problem. Very disappointed with Canon, once again.

Re: Pixma MX432 wireless scanning function doesn't work

canonrj — Thu, 30 Apr 2015 02:13:57 GMT

I had the same problem as well, but I clicked the link provided, typed in my printer series (MX410), deleted old software, installed new software, and now scanning is working wirelessly again!

Thank goodness! It was driving me nuts!!!

Re: Pixma MX432 wireless scanning function doesn't work

MrCowboy74 — Fri, 11 Sep 2015 20:16:35 GMT

I'm having the same problem that many of you are and I've tried the solutions offered by Cannon but to no avail. Any further help would be appreciated.

Model MX432

Printer/ Fax/ copy works fine, but not able to scan.

Using USB

Re: Pixma MX432 wireless scanning function doesn't work

bdb — Mon, 09 Jan 2017 23:13:06 GMT

I do not get a scanner listed in the Canon IJ Network Selecter EX - on a Win 8 laptop.

It works as expected on a Win 7 laptop.

Any suggestions ?

I have tried reinstalling the MX432 drivers on the WIn 8 laptop.

FYI - the HERE link on the previous page does not work - the web browser just spins and never load any page.

kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=47570

Re: Pixma MX432 wireless scanning function doesn't work

bdb — Tue, 10 Jan 2017 01:09:08 GMT

After I reinstal lthe drives again, I do see the scanner in Scanner Selector.

However, trying to scan errors out with Code = 5,157,61

Cannot communicate with the scanner.

But I can print wirelessly to the printer without issues.

After a reboot, the Scanner Selector list is empty again.

I have reinstalled the drivers& MP Navigator but I can't get this to scan from the Win8 laptop.

Re: Pixma MX432 wireless scanning function doesn't work

Ramona — Tue, 10 Jan 2017 05:58:15 GMT

Hi bdb,

If you have any antivirus or firewall programs on your computer, please temporarily disable them and then try to scan again, as sometimes, these programs can block the scanning process of the printer. If you still have difficulty scanning, we we can try to temporarily remove files from a folder called TWAIN 32 that may be causing a conflict with the scanning program to see if this will help. To do this, please follow these steps:

1. Open your C: drive.

2. Locate the WINDOWS folder, then double-click to open it.

3. Locate the TWAIN_32 folder, then double-click to open it.

4. Inside of the TWAIN_32 folder, you will see a folder for your printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:

4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and your printer's folder to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and your printer's folder inside of the TWAIN_32 folder.

4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.

4-3. Go to your Desktop (or any location you choose) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop (or in the location you chose).

5. Try to scan again.

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: Pixma MX432 wireless scanning function doesn't work

kljcuffy — Sat, 07 Apr 2018 20:43:15 GMT

Help!!! I print and copy wirelessly but nothing happen when I try to scan a document. I tried going with a USB cable also and still no scanning. I am usin Windows 10 Firefox, Chorus and Internet Explorer. I am thoroughly frustrated.

@cstrtoby10wrote:
Hello,

I too am having problems. I am able to print wirelessly from the computer, but am unable to scan documents wirelessly. Everytime I begin to scan, the user face on the printer tells me "Scan Local (USB)" well I do not wish to scan by USB.

I've already tried updating the drivers with the links listed by the Admins on this thread and that did not help, so I am left with not knowing how to proceed. I also tried scanning by turning off all of my Firewalls and that did not help either.

Please let me know what else can be done to be able to Scan Wirelessly.

Thank you.

Re: Pixma MX432 wireless scanning function doesn't work

MrCowboy74 — Sun, 08 Apr 2018 14:16:16 GMT

When I first upgraded my computer, I had the same issue, but found out how to work around it. This particular printer does not have software to make it work, so here's what you'll have to do.

Turn on printer

Open control panel

Click on "devices and printers"

In the printers section you should be able to locate your Cannon MX430 series. Click and open

There should be a option for "Scanner Management" or "operate scanner". Click on the link that says, "Scan photos or documents".

You should now be on a window that says, "New Scan".

From here you should be able to scan, but you CAN NOT use the autofeed, you have to place it inside the cover and can only scan 1 doucument or picture at a time, but it will work. Make sure to take the "checkmark" off the "Preview or scan images as separate file". If you don't, you'll have a cutoff. But other than that, this is the only solution I found that works. Good luck. MrCowboy74

Re: Pixma MX432 wireless scanning function doesn't work

bdb — Sun, 08 Apr 2018 17:29:31 GMT

My problem was resolved somehow as a result of upgrading from Win 8.0 to Win 8.1

I didn't need to do anything else