topic Re: Print studio pro not printing correct sizes in Printer Software & Networking

Print studio pro not printing correct sizes

Flyingpoutine — Wed, 14 Oct 2020 17:36:06 GMT

Hi. I have a Pixma Pro-1 and an Imageprograf pro-1000 (two different locations, two different computers), and use print studio pro with photoshop to print on both. When I try to print, I cannot get either machine to print out at the correct size, and it often prints "squished" into the wrong demensions with solid colour stripes down the side where the rest of the image should be. I am sizing the image properly in Photoshop, making sure PSP is at the correct quality and paper settings, but it is spitting out completely glitched-out prints. I have tried multiple different paper sizes and image settings, and even different computers running PSP, so I know the problem isn't with a specific machine. Has anyone else had this issue before? The best I can describe the printouts is the image printing at completely incorrect dimensions, and where the "missing" part of the image should be, I get these bars of solid colour instead (sometimes lots of colours, sometimes just green or magenta or whatever else the stupid thing decides to print with). I'm running a Mac with the latest version of Catalina, Photoshop CC 2020, and the printer driver is updated as well. Both usb and WiFi connections produce the same problem.

Thanks!

Re: Print studio pro not printing correct sizes

robnich — Thu, 15 Oct 2020 16:10:22 GMT

If you have the proper print drivers installed for your two Canon printers you can print using only Photoshop and the Canon driver, bypassing Print Studio Pro entirely. Have you tried this?

Robert N.

Re: Print studio pro not printing correct sizes

Flyingpoutine — Thu, 15 Oct 2020 17:23:57 GMT

I've always preferred PSP because it gives far more control over the whole printing process. I've used Photoshop to print before, but the quality was much better with PSP, provided it printed the image correctly, so I would prefer to just find a fix for it and keep using it.

Re: Print studio pro not printing correct sizes

robnich — Thu, 15 Oct 2020 21:46:35 GMT

OK, I understand your viewpoint. I have tried PSP but saw no advantage for my own needs and in fact am unable to detect anything it can do that I can't do in Photshop with the Canon driver. I guess it's all about what one has become used to doing over the years.

Robert N.

Re: Print studio pro not printing correct sizes

Flyingpoutine — Fri, 16 Oct 2020 00:41:59 GMT

For reference, this is what it comes out looking like. This image was supposed to be a square! No bleeding idea what could be doing this.

Re: Print studio pro not printing correct sizes

jrhoffman75 — Fri, 16 Oct 2020 00:58:44 GMT

Which printer driver is showing if you go to System Preferences->Printers & Scanners. Is it the IJ Series version or the AirPrint version?

Re: Print studio pro not printing correct sizes

Flyingpoutine — Fri, 16 Oct 2020 02:24:18 GMT

I installed the IJ Series driver. It doesn't tell you whether or not it's IJ or AirPrint, just shows you the version of the driver that's installed, but I've never used the AirPrint option.

Re: Print studio pro not printing correct sizes

jrhoffman75 — Fri, 16 Oct 2020 17:19:41 GMT

Hello.

Is your version of PSP 2.2.4?

Re: Print studio pro not printing correct sizes

Crownphoto — Sat, 28 Aug 2021 19:15:47 GMT

Hi, Did you manage to resolve the issue? I have the same problem - wasted a ton of paper and ink resolving it, reinstall drivers/software; nothing works

Re: Print studio pro not printing correct sizes

Grimmy — Sun, 03 Sep 2023 14:15:48 GMT

Was this ever resolved? I just bought a new Pro 1000 and wasted a lot of expensive papers becuse of this.

Re: Print studio pro not printing correct sizes

Stephen — Wed, 06 Sep 2023 14:18:59 GMT

Hello!

Which version of Windows or macOS are you using?
Are you printing using WiFi or USB?
Are there any other details that might help us help you?

If this is urgent, please reach out to support at 1-800-OK-CANON (800-652-2666) Monday through Friday from 9am to 9pm (ET), and someone will walk you through troubleshooting to get to the bottom of this!

If you're not in the USA, please visit https://canon.us/globalsupport to find support options in your home country.

Re: Print studio pro not printing correct sizes

Grimmy — Thu, 07 Sep 2023 17:46:47 GMT

I'm using Pc/Windows 11.

Printing to network (pc->wifi-router->PRO-1000) so not using direct WiFi.

As I can see googling, this is a very common and for prefessionals a extremely time and paper waisting problem so it would be nice if you could take a large grip on the subject. Or if you already did, point to a solution.

It's most likely a driver or firmware problem. I've never had this in any other printer.

But please advice.

I'm printing A5 when it a happens for me.

Re: Print studio pro not printing correct sizes

lojophoto — Sat, 06 Jan 2024 00:52:03 GMT

Has anyone been able to resolve this issue. I have been experiencing it for the past few months and work around by using the usual ctrl-P print but I woudl much rather use PSP.

Re: Print studio pro not printing correct sizes

TLCreative — Sun, 09 Mar 2025 17:53:32 GMT

I am having this issues as well. I don't see any fix and it does't seem to do it on all my images. I do print borderless if that is what might be causing the issue. I have just started using PSP after hearing about it in another group and do find that the colors are much better than just using the ICC profiling in Photoshop. Currently using all the latest Mac & PScc software on a new MacMini.