topic Re: imageCLASS MF624CW Won't Print from Windows PC, OK from iPhone in Printer Software & Networking

imageCLASS MF624CW Won't Print from Windows PC, OK from iPhone

Younhee — Thu, 31 Aug 2023 13:20:22 GMT

Hi, there

I'm encountering an issue with my MF624CW printer. While it prints flawlessly from my iPhone, it's unresponsive when printing from my Windows 11 desktop. Notably, no error messages appear on the printer's display.

I've unplugged and re plugged the printer and checked for jams, but the problem persists. Any insights or solutions would be greatly appreciated, as I heavily rely on this printer for work.

Thank you,

Re: imageCLASS MF624CW Won't Print from Windows PC, OK from iPhone

Danny — Thu, 31 Aug 2023 13:22:01 GMT

Thanks for joining the conversation, Younhee!

So that the Community can help you better, please let us know whether your printer communicates with your printer via Wi-Fi, a USB cable, or an Ethernet cable. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: imageCLASS MF624CW Won't Print from Windows PC, OK from iPhone

Younhee — Thu, 31 Aug 2023 16:38:11 GMT

My desktop communicates with the printer via Wi-Fi. I also tried USB cable, but no difference.