topic Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10 in Printer Software & Networking

“Retired” Color imageClass MF8350Cdn Won’t Work with Recent Versions of Windows 10

WalterV — Wed, 30 Aug 2023 22:57:05 GMT

My now-retired Canon Color ImageClass MF8350Cdn, purchased in 2011, won’t work with the more recent updates to Windows 10. The printer is visible on the network (connected by Ethernet cable) but all apps crash when I try to print from them.

I understand that Canon can’t support its old products forever, but I am infuriated to think that I have to throw away perfectly-working hardware because of a driver or firmware issue. Can anyone suggest a work-around? Thank you in advance for any advice you can offer. — Walter

Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10

normadel — Wed, 30 Aug 2023 22:17:34 GMT

I have this same printer. It works perfectly with fully-updated Windows 10. It works perfectly with Windows 11. Even works with Linux, with the Canon-supplied driver.

It is installed on computers with the software/driver that came with the printer originally. I have never updated any firmware, if that is even possible.

You say "all apps crash when I try to print from them." Do you only have one computer printing to the printer on your network? Do other computers work well with it? Do you know someone with a laptop easily brought to your network, to install the MF8350cdn on to test it? Or can you bring the printer to someone else's network?

Your problem may not be due to Windows.

Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10

WalterV — Wed, 30 Aug 2023 22:24:18 GMT

Thanks so much for your reply, Normadel. I have had multiple PCs printing to it years ago, but not recently. I have been using the updated firmware and drivers from Canon's support website. Maybe I should try to find the original CD that came with the machine. I did recently try to print from a laptop, but had the same problem...

Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10

normadel — Wed, 30 Aug 2023 22:42:25 GMT

Can you go to Windows's Devices and Printers and print a test page to the printer?

Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10

normadel — Wed, 30 Aug 2023 22:50:06 GMT

The driver offered from Canon is from 2016, so there's nothing new there. If you can't print to it from ANY computer, there may be a communication problem with the printer.

Re: “Retired” Color ImageClass Printer Won’t Work with Recent Versions of Windows 10

WalterV — Wed, 30 Aug 2023 22:54:32 GMT

No luck with the test page. I'm now tearing up my messy home office, looking for the original Canon-driver CD. LOL, thanks again for your help, Normadel!

Re: “Retired” Color imageClass MF8350Cdn Won’t Work with Recent Versions of Windows 10

RichNH — Mon, 22 Jan 2024 22:10:49 GMT

I have the same model that I just got from a friend. Unfortunately I do not have the original install CD. I cannot find the printer driver for this printer anywhere. I do see Canon has the printer driver for the MF8380 printer on their site, but not the MF8350. I really find that incredible, that they remove the old drivers like that. If anyone seeing this does have a good link to download that driver, please post it.

My specifics: I have the MF8350cdn printer on my network via ethernet cable. My Win11 laptop does see it there, but as an unknown device. I tried updating the list of MS supported printers in the Win11 printer installation routine but this series wasn't listed. And when I go to the Canon support site for this device, they don't have the driver listed either, just some tool which I can't use because I can't get the driver to install on the laptop. I'm just astonished. I also tried installing it on a Win7 desktop thinking that maybe the driver would be picked up there, but no joy there either. I have a Source Technologies ST9612 laser printer which I'm pretty sure is older and I didn't have a problem finding its driver on the web, but with Canon drivers, no joy.

Re: “Retired” Color imageClass MF8350Cdn Won’t Work with Recent Versions of Windows 10

RichNH — Mon, 22 Jan 2024 22:40:33 GMT

And in desperation I found and tried installing the driver for this printer found at the asia site.
https://asia.canon/en/support/0100213001
It installed OK, and the scanning tool I had previously installed from the Canon site now works. I was even able to scan in a document onto my laptop, HOWEVER, I cannot print anything to the printer which is set up using the IP address. When I try printing it looks like it should work, but the print job disappears into the ether and the printer just sits there, quiet like. I watched it go into the print queue, watched it disappear from the print queue, but nothing prints out. Wondering if it's got something to do with the printer settings.