topic Re: scanner in Printer Software & Networking

PIXMA TS9210 "Set the PC to start scanning" Error

ieatSoup2009 — Fri, 25 Aug 2023 20:21:15 GMT

When I try to scan a document to my computer, I get the error message "Set the PC to start scanning" This has never happened before, and I was scanning documents last week with no problem.

Re: scanner

Danny — Fri, 25 Aug 2023 16:46:09 GMT

Thanks for joining the conversation, ieatSoup2009!

So that the Community can help you better, please tell us what Canon product you're using and exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: scanner

ieatSoup2009 — Fri, 25 Aug 2023 20:20:20 GMT

Canon TS9120 on windows 10

Re: scanner

ArthurJ — Wed, 30 Aug 2023 17:27:18 GMT

Hi,

As a test, can you open the IJ Scan Utility software that installed with the printer driver and try to scan. This will help narrow down if this is a scanner driver issue.

We look forward to your reply.