G7020: IJ Scan Utility Lite not working

paul4ut — Tue, 15 Aug 2023 13:54:44 GMT

I'm experiencing an issue with Canon's IJ Scan Utility Lite for Mac. On photo scans (set to save as TIF) I get this error message: "The scanned image cannot be saved because the selected format is not supported. Select JPEG or TIFF format in the driver, and then scan again." I select "save as JPEG" and get the same message. I uninstalled the app, downloaded a new copy and re-installed it, but the same message occurs. When scanning PDF, the same message pops up again.

If you have a fix for this, please share! Thx

Re: G7020: IJ Scan Utility Lite not working

ArthurJ — Mon, 21 Aug 2023 18:31:19 GMT

Hi,

I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

topic Re: G7020: IJ Scan Utility Lite not working in Printer Software & Networking

G7020: IJ Scan Utility Lite not working

Re: G7020: IJ Scan Utility Lite not working