Can't connect my Canon PIXMA TS6350a to my Android Phone

roman123 — Wed, 09 Aug 2023 23:25:20 GMT

Hi,

i can't connect my Canon PIXMA TS6350a to my Android Phone (Motorola Edge pro 20 with Android 13). However, it connects to my tablet just fine.

First off, the printer and my phone are both connected to the ssame 2,4GHz network.

The network signal is 100% according the the print out.

When I open the app it lists some printers and asks if my printer is among them. I choose "no".
https://dl3.pushbulletusercontent.com/FQ9xkA5y7lz1yFXGVWzB3TCXMF8AoYgF/01.png

Now it searches for my printer.
https://dl3.pushbulletusercontent.com/SckRdbdYcnKxwh1nhyrV0xfXq9esvDUn/02.png

It doesn't find anything, so I skip to the next menu.
https://dl3.pushbulletusercontent.com/UhVpbRFcLToV2LhWVR0V6brzcxFtPoYL/03.png

Now I have to put the printer into "link mode".
https://dl3.pushbulletusercontent.com/WKzwf6ymGxgYHtHt50YrrRjFYwb1mzzn/04.png

I have pressed the link button for 3 seconds. The printer says to follow the instruction in the app.
https://dl3.pushbulletusercontent.com/nYnOZWu1eyZztTVScnF2x2sgt2r9a4Q4/05.jpg

The app finds the printer ...
https://dl3.pushbulletusercontent.com/82WCCeFaqAOklM6aMdAiXBAUFhXv8G7l/06.png

...and tries to connect to it.
https://dl3.pushbulletusercontent.com/9V01bsjLanLzIGOBS3e0NtwZt4FLLFXT/09.png

Connection is established.
https://dl3.pushbulletusercontent.com/2owXlDP4uoT1NGSD7oIPwh0afQZSURIQ/10.png

"Communication with printer has failed"
https://dl3.pushbulletusercontent.com/7p9CW0dLuLTmdt8LiZEWJB8mjpmdxT96/11.png

The now tells me to connect the printer via an "Online handbook"???
https://dl3.pushbulletusercontent.com/62hLAqm1FT3iKwGQPKikardyhCw7wndg/12.png

Doesn't help at all. It doesn't even find my printer there.
https://dl3.pushbulletusercontent.com/U0Cj54SocadrelBRPx9OR3VscyF7uP1E/13.png

Does anyone have an idea? I'm at my wits end.

Re: Can't connect my Canon PIXMA TS6350a to my Android Phone

roman123 — Thu, 17 Aug 2023 21:01:59 GMT

Anyone?

Re: Can't connect my Canon PIXMA TS6350a to my Android Phone

Danny — Sat, 19 Aug 2023 14:25:46 GMT

Thanks for joining the conversation, roman123!

We appreciate your participation, though we need to let you know that the PIXMA TS6350a is a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

topic Can't connect my Canon PIXMA TS6350a to my Android Phone in Printer Software & Networking

Can't connect my Canon PIXMA TS6350a to my Android Phone

Re: Can't connect my Canon PIXMA TS6350a to my Android Phone

Re: Can't connect my Canon PIXMA TS6350a to my Android Phone