topic Will Scan but Printer stays off-line : MF741Cdw in Printer Software & Networking

Will Scan but Printer stays off-line : MF741Cdw

DaylightGlass — Mon, 31 Jul 2023 10:35:35 GMT

EVERY single time I want to use my printer (6 months now) I have to reset my network settings and start over. So, what should be a 'command print' on my Mac turns into 30 minutes of fussing with setting for one copy, EVERY TIME. The scanner works fine, but the printer is always offline. I know it's capable of communicating, what it going on? I'm ready to return this printer.

Re: Will Scan but Printer stays off-line : MF741Cdw

Stephen — Mon, 31 Jul 2023 12:23:07 GMT

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?
Which version of the macOS are you using?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please call 1-800-652-2666 Monday-Friday from
9:00 am to 8:00 pm (ET).

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: Will Scan but Printer stays off-line : MF741Cdw

DaylightGlass — Mon, 21 Jul 2025 14:00:02 GMT

Ok so I'm back. I just reinstalled the drivers and reset the wifi (again).

Apple M3 Max using OS 15.5 (24F74)

I can never just use 'command P' and it work. This printer will not stay connected to my computer. Both are on the only network in my home office. Both have good WIFI signals. I turned printer network sharing on for good measure.

My printer says it is offline in the 'print center app' on my computer. This is years of frustration. WHY WHY WHY does it not want to connect?