topic Re: PIXMA G7020 Offline in Printer Software & Networking

PIXMA G7020 Offline

njchoochoo1 — Sat, 12 Dec 2020 23:49:55 GMT

Good Day,

Once logged into my system I try to print something and I get a "printer offline" message. I have to run the printer troubleshooter and that resolves the problem. However the troubleshooter says it found nothing wrong so I have no idea what it's correcting. Any assistance would be greatly appreciated. Thank you.

Re: PIXMA G7020 Offline

shadowsports — Sun, 13 Dec 2020 01:49:59 GMT

Greetings,

Please tell us how the printer is connect and to what?

Also the OS you are using the printer with?

Re: PIXMA G7020 Offline

njchoochoo1 — Sun, 13 Dec 2020 03:51:23 GMT

My apologies for leaving that info out. I am connected wirelessly to an ASUS router and I am using Windows 10. Thank you.

Re: PIXMA G7020 Offline

shadowsports — Sun, 13 Dec 2020 14:44:55 GMT

Greetings,

This one is easy.

Your G7020 is going to sleep after some period of inactivity.

What happens:

The router doesn't hear from the printer and assumes its no longer connected to the network. It reclaims the IP address it assigned to the printer the last time it connected. This is the IP your computer probably thinks the printer has.

Now the printer is needed. When it wakes up, or is turned on again it connects to the router.. the router views this as a new device or connection request and gives the printer another IP, however, it might not be the same one it had before.

The result is "Printer Offline". Running the diagnostics refreshes the connection and now the printer can be used again, until the next time. The same will be true if the printer is turned off for a brief period of time (or days), etc.before being used again.

To resolve, assign the printer a static IP address or reserve an IP on your router for it. This is an easy process and only needs to be done once.

Moving forward your router will give the printer the same IP address regardless of when it was last used, (went to sleep, turned off then on). Your other devices will always know how to contact the printer because its IP will not change.

Re: PIXMA G7020 Offline

njchoochoo1 — Sun, 13 Dec 2020 17:52:35 GMT

Thank you shadowsports. I'll give it a try. I appreciate your time.

Re: PIXMA G7020 Offline

njchoochoo1 — Mon, 14 Dec 2020 01:15:50 GMT

Thanks RIck. This has resolved the issue. I appreciate your time and please stay safe. Merry Christmas.

Stan

Re: PIXMA G7020 Offline

bigtb89 — Mon, 22 Nov 2021 19:26:28 GMT

Connected to a iMac 21" running OS 12.0.1 Monterey. wifi setup that had been working fine until I did to OS 12.0.1 update.

I have tried to to troubleshoot myself but it still gives "offline" message.I then tried to connect via earthnet still "offline"

Re: PIXMA G7020 Offline

shadow54 — Tue, 07 Jun 2022 22:10:45 GMT

THAT IS FINE BUT I DO NOT KNOW HO TO DO THAT I AM OLD AND DID NOT STARTNUSING COMPUTERS TILL I WAS 50 YEARS OLD

Re: PIXMA G7020 Offline

Stevewt324 — Wed, 06 Jul 2022 22:46:54 GMT

Hello Shadowports, how do I assign the printer a static IP address or reserve an IP on my router for the printer. Thank you.

Steve

Re: PIXMA G7020 Offline

shadowsports — Thu, 07 Jul 2022 01:03:48 GMT

Greetings,

The routers User Guide is a good place to start if you are unfamiliar with configuring the device.

If you can share the brand and model, maybe I can point you to it.

Re: PIXMA G7020 Offline

shadowsports — Thu, 07 Jul 2022 13:37:43 GMT

Greetings,

Regardless of how you choose to connect the printer. wireless or ethernet, you still need to assign the printer a static or reserved IP. Once this is done, Apple menu > System Preferences > Printers and Scanners.

Highlight the printer. Use the minus (-) key and remove the device. Now use the plus (+) to add the printer. Important, select the IP tab above and enter the static or reserved IP your assigned previously. Note, when you enter the IP address it will duplicate in the Device Name field below. Edit that and give the printer a "friendly name" (example) Canon G7020. There will also be a Drivers field with a drop down menu. You can use the arrow and select the Canon Driver. Then finish the install by pressing OK.

Re: PIXMA G7020 Offline

drcsue — Sat, 29 Jul 2023 14:41:18 GMT

Hi. I am having same issue with my G7020. If it is idle for a few minutes, it goes offline. My router is comcast modem/router. They provided some instructions to set the static IP from the printer. Their instructions and that of the printer screen are vastly different. Can you provide the exact steps needed to fix this. I am thinking about trashing this printer and getting another brand.