topic TS5352 gives error printing via Network in Printer Software & Networking

TS5352 gives error printing via Network

roddik — Thu, 13 Jul 2023 12:29:50 GMT

I have Windows 11. I have already performed these operations:

- uninstalled all Canon programs; rebooted pc

- reset all printer's settings

- installed "TS5300 series Driver setup package (Windows)" from here and connected the printer wirelessly through it

- installed the "MP drivers series" from the same source. Run it. During this procedure, I selected "unlock Windows firewall" (or something like that).

The problem: I am printing a pdf. It starts fine, but then systematically I get an error message, the printings freezes and starts again from the beginning. If I have to print 2 pages this doesn't happen; it happens after one or two minutes.

Re: TS5352 gives error printing via Network

shadowsports — Thu, 13 Jul 2023 13:04:28 GMT

Greetings,

"Then systematically, I get an error message" And what is the message?

Does this only happen with one file or every file?

Single page documents print successfully?

What application(s) are you printing from? Same error?

Are you able to print a test page?

Re: TS5352 gives error printing via Network

roddik — Thu, 13 Jul 2023 13:49:22 GMT

It happens with every file long enough. Single pages seem to print successfully most of the time simply because the connection seems to hold long enough.

Windows notification: Error printing on Canon TS5300 series: the printer could not print "documentname". Afterwards, I see an error message from the printer claiming that the printer is offline. printing gets stuck and then restarts. And so on.

The error happens both with pdfs and microsoft word files.

I can print a test page from the printer. (If I need to print it from the computer, how should I do it?)

Thank you for helping