Windows 10 computer can't find MX490

KEE — Mon, 03 Jul 2023 17:52:57 GMT

This has been going on for a while but I could fix it, for a week or so, by deleting all Canon downloads, downloading again all the software and drivers, re-installing, and then the computer can find the printer and all is well for a while.

The last time I did this, though, this temporary 'fix' didn't work so instead of using the USB connection, I tried using my LAN network. Now, it found the network but I can't input my numeric passcode -- the printer seems like it only wants to pick up the alpha characters. I have tried everything but it won't accept the keypad numbers. I'm sure I'm doing something wrong. But that is sort of a moot point because my computer can STILL not find the printer.

Any suggestions? I have done everything that the Canon installation program has said to do. I can't do a system restore because my restore points only go back one month; this issue started about 5 months ago.

Thank you.

Re: Windows 10 computer can't find MX490

Patrick — Thu, 06 Jul 2023 12:11:10 GMT

Hi KEE,

When entering your Wi-Fi password, to switch between upper case letters, lower case letters and numbers, please press the * key.

To view the steps of connecting your PIXMA MX490 to your Wi-Fi network, please use this link:

https://support.usa.canon.com/kb/index?page=content&id=ART117459

topic Re: Windows 10 computer can't find MX490 in Printer Software & Networking

Windows 10 computer can't find MX490

Re: Windows 10 computer can't find MX490