topic Re: Professional Print and Layout not opening images in Printer Software & Networking

Professional Print and Layout not opening images

jayhanson — Fri, 02 Jun 2023 00:32:14 GMT

Professional Print and Layout - PPL will not open some images (TIFF and JPEG) via File-Open or drag and drop. Some images will open, others will not. I am running PPL Version 1.3.6. Mac M1 Mini 2020, Mac OS 12.0.1. The same images that PPL will not open will open with Photoshop and Preview seamlessly. I see other threads on this forum where users have reported the same problem but an answer was not reported. How can I get all TIFF and JPEG images to open in PPL?

Re: Professional Print and Layout not opening images

SamanthaW — Fri, 02 Jun 2023 00:40:00 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: Professional Print and Layout not opening images

jayhanson — Fri, 02 Jun 2023 00:48:49 GMT

I am printing to a Canon Pro 4100.

Re: Professional Print and Layout not opening images

FacitAir — Fri, 05 Jan 2024 15:06:17 GMT

Check at the very bottom of the application for two little up arrows. Apparently the thumbnail bar can get minimized and it will appear that nothing has opened when you open a image file.

Re: Professional Print and Layout not opening images

saidelsky — Wed, 12 Jun 2024 21:49:57 GMT

Same problem with PPL 1.3.8. Using PS (3+) I create my image file (8 bit tif, color or monochrome). Monochrome does not load at all even though Color mode of PPL claims Black and White Photo. Change photo to RGB and it 'might load and show' in PPL but not today with today's image. I had a Pixma Pro 9000 which printed great in Windows 7. Since Canon did not upgrade drivers for it in Windows 11, I had to buy a replacement (Pro-300) which has been nothing but a pain in the b__t. It won't print 13 x 19 directly so I have to go through PPL but then PPL does not work reliably either. What's the story....move to Epson for reliability?