Windows 10 doesn;t find MX922 after changing internet

Skeleton567 — Thu, 18 May 2023 13:26:26 GMT

I changed from Comcast to Metronet internet service. MY MX922 printer/scanner was working well before the change. Now I can't get Win 10 to find the device. I've tried both wireless and ethernet router. After an hour with a Canon tech we did finally get the MX922 to print a Network Configuration Page showing an IP address and using CMD.exe I can ping the device at 192.168.4.36.

The Canon IJ Network Tool fails saying:

"There are ports that cannont be used with their current sesttings. For details refer to the [instructions] to be displayed automatically." The printer does not appear in the port list.

In the listing of ports, another network printer that is working shows up. Windows Control Panel does a search and fails to find the device.

I've also tried hardwiring to an ethernet router and it still won't connect. I really need the scanner for the autofeed of documents.

topic Windows 10 doesn;t find MX922 after changing internet in Printer Software & Networking

Windows 10 doesn;t find MX922 after changing internet