topic Changed wifi router, now can't connect to my PIXMA TS3150 in Printer Software & Networking

Changed wifi router, now can't connect to my PIXMA TS3150

seiichii — Thu, 18 May 2023 12:29:15 GMT

I've recently changes my wifi router, and now my Canon Pixma TS3150 won't connect to my new network. It is still connected somehow to my old one, and I did literally everything possible to try to fix this issue. I've tried to reset the printer in many ways, tried to change the network from the app on my phone, the canon wifi connection assistant did not help, all it did was to tell me that there's an IP conflict between my computer and my printer, and the dumbest thing that I did was to uninstall the printer to try to install it again, but now it won't even go past the installing phase cause it can't connect to my wifi :')

At this point I just want to shove it back in its box and throw it in my basement and never look at it again. I'm hella frustrated.

Re: Changed wifi router, now can't connect to my PIXMA TS3150

Danny — Thu, 18 May 2023 12:29:54 GMT

Thanks for posting, seiichii! We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Changed wifi router, now can't connect to my PIXMA TS3150

shadowsports — Thu, 18 May 2023 14:19:00 GMT

Greetings,

The printer supports 2.4Ghz wireless and WPA-2 security. Please ensure your new router is broadcasting a 2.4Ghz signal and using the associated security algorithm. If the new router is dual band and using the same name for both 2.4/5G networks, you might try temporarily disabling the 5G broadcast during connection, or giving each network a unique name. Re-running the printers installation or set up utility is the correct way to change or re-establish a connection to a new wireless network.

Re: Changed wifi router, now can't connect to my PIXMA TS3150

SarahB8670 — Tue, 24 Jun 2025 19:00:53 GMT

I have an MG 3620 Printer and a new router that's only 5G. Does that mean that my printer and router are incompatible? Is there a work around?

I only bought this printer 7 months ago and I don't want to have to get a new one.