topic Re: Reset/Change WiFi Connection in Printer Software & Networking

PIXMA MG3620 Reset/Change WiFi Connection

gtifeld — Thu, 01 Dec 2022 18:49:20 GMT

Hello Experts,

I have a friend with a Pixma MG3620 that was set up by someone else a few years ago on a wireless network. My friend changed ISPs a few months ago and now has a new router, but his printer was never set up to connect to the new access point.

Since the printer does not have a display panel, I can't quite figure out how to connect it to the new router. I looked at the documentation online, but I'm not seeing where those steps are.

How can I connect the printer wirelessly to the new access point/router? Can I change it, or do I need to manually reset the printer to its factory setting so that I'll be prompted to re-connect?

Thank you in advance for any assitance.

Re: Reset/Change WiFi Connection

shadowsports — Fri, 31 May 2019 03:30:18 GMT

Wireless Set Up How To

Drivers and Downloads

Re: Reset/Change WiFi Connection

Caemene — Fri, 31 May 2019 06:59:33 GMT

Hi gtifeld,

Shadowsports provided some excellent information on connecting the printer to the network using a computer.

Another option available is using an Android- or Apple-supported mobile device to connect the printer to the network. The steps below will assist you:

On the Printer

Turn the printer off and back on.
Press and hold the Wi-Fi button (A) until the ON ((B) lamp flashes, release the button.
Press and release the Color Start (C) button.
Press and release the Wi-Fi (A) button.
Make sure that the Wi-Fi (D) lamp is flashing quickly and the ON lamp is solid.

On your Mobile Device

From the Google Play Store or Apple App Store, download the Canon PRINT Inkjet/SELPHY app. This app is free of charge.
Once the app is downloaded, go to the home screen of your mobile device.
Go to the device settings.
Go to Wi-Fi.
Temporarily connect to the Canon network.
Open the Canon PRINT Inkjet/SELPHY app.
Press on the icon of the printer with the plus (+) sign in the upper left corner.
Press Register Printer.
Press Perform Wireless LAN Setup.
Press Auto Select Conn. Method (recommended)
Press Connect via wireless router (recommended)
The message, “The printer will be connected to the following wireless router.” may appear on the screen, Press YES if it is your network.
Please enter your network's password, press OK.
The message, “Sent the settings.” will appear on the screen.” press OK.
The app will attempt to register the printer.
Press the detected printer.
The message, “You can register a printer under a name of your choice.” will appear on the screen. You can change the name or press OK.
Close the app.
Perform a test print.

If the setup fails, please unplug your router for approximately 1 minute. Once the router is plugged back it, after approximately 2 minutes all devices should be back up on the network. Perform the wireless setup one more time.

Re: Reset/Change WiFi Connection

gtifeld — Fri, 31 May 2019 16:38:36 GMT

Thank you.

Re: Reset/Change WiFi Connection

gtifeld — Fri, 31 May 2019 16:39:03 GMT

Thank you for the info. I greatly appreciate it!

Re: Reset/Change WiFi Connection

barneyalpert — Sun, 08 Sep 2019 19:19:38 GMT

I have a PIXMA TS8120 Canon printer. I changed my router just a few days ago. I tried easy wireless connect. That site did not help. I just want to change my router settings in the Canon Printer. How can I accomplish this?

Appreciate your help.

Re: Reset/Change WiFi Connection

jcg0324 — Sat, 21 Nov 2020 19:34:53 GMT

there is no wi-fi button only a wifi led

Re: Reset/Change WiFi Connection

jcg0324 — Sat, 21 Nov 2020 19:37:23 GMT

I chanfed the wifi password. the canon printer is looking for the old password. cannot connect

I reloaded the drivers did not help

changed

Re: Reset/Change WiFi Connection

jcg0324 — Sat, 21 Nov 2020 19:39:20 GMT

how do i make the printer recognize the new password?

Re: Reset/Change WiFi Connection

jcg0324 — Sat, 21 Nov 2020 19:42:46 GMT

I have a MX922

Re: Reset/Change WiFi Connection

Choyu90 — Thu, 10 Dec 2020 11:21:43 GMT

TS3160

i just purchased the new printer however someone has set an wifi password on the printer. How to remove it or reset it? I have tried to follow the steps but didn't work.

Re: Reset/Change WiFi Connection

Patrick — Thu, 17 Dec 2020 20:56:22 GMT

Hi jcg0324,

To connect your PIXMA MX922, please follow these steps:

1. Press the MENU button on your PIXMA MX922

2. Repeatedly press the down arrow to select the wrench and screwdriver icon and press OK

3. Use the left arrow to select Device settings and press OK

4. Use the down arrow to select LAN settings and press OK

5. Use the down arrow to select Wireless LAN setup and press OK

6. What appears? WPS info? press the STOP button 1 time (to select Other setup options). If not, continue to next step

7. Select Standard setup and press OK

8. Select your wireless network name from the list that appears and press OK

9. Press OK to access the on screen keyboard and enter in your wireless network password. Please note that this password is case sensitive and if it is entered incorrectly, your PIXMA MX922 will not connect to your network. To switch between upper case letters, lower case letters and special characters, please use the middle function button below the LCD of your PIXMA MX922.

10. Press the left function button under the word "Done" once the password is entered

11. Press the left function button under the word "End Setup"

12. Press OK once your PIXMA MX922 is connected to your wireless network

Re: Reset/Change WiFi Connection

Patrick — Thu, 17 Dec 2020 20:58:44 GMT

Hi Choyu90,

To connect your PIXMA TS3160 to your wireless network, please follow the steps on this page (the model is different, but the steps are the same):

https://support.usa.canon.com/kb/index?page=content&id=ART167967

Re: Reset/Change WiFi Connection

bruss — Fri, 18 Dec 2020 00:56:14 GMT

OH MY GOD, Canon products have so much trouble with WiFi! No hair left because it's all on the floor. Have computers, another printer, previous printers, three computers, smart devices, an old security cam all on Wifi, no issues at all BUT if it's Canon... it loses wifi and won't be recognized until a router reboot (if lucky). Daily.

LBP654Cdw, yes, tried manual IP. Yes, reset everything on the printer. Yes, reinstalled drivers (but hey, it's the printer that is losing the wifi, so each computer has nothing to do with it), yes updated firmware. Every other device anywhere in the house, ever, works. Not the printer.

Feel so... defeated, Canon. Canon, you got me. I'm face down on the floor. Wake me when it's over.

Re: Reset/Change WiFi Connection

GemStar — Wed, 23 Dec 2020 22:58:45 GMT

Bruss... I hear you! All afternoon trying to find out how to change my wi-fi password on a TS8200. I do not want to do wireless direct. Even if I do, the password option is too short. I want to be able to change the password fro my new wi-fi modem..which it found.... all teh documentation says ensure your password is correct but it does not show you how to change it. As soon as I select the wireless router name, it tries to connect and then give me the error as it can't connect because the password needs to be updated.

Canon Support...I need your help... on my specific model. all teh otehr info is not applicable.

Thank you.

Re: Reset/Change WiFi Connection

Chike-Okoli — Wed, 06 Jan 2021 06:51:01 GMT

The Printer's wifi is not always visible. I connected to it and then it disappeared. Is there another way to connect my printer to the new wifi router I have.

Thank you

Re: Reset/Change WiFi Connection

helverdi — Sun, 10 Jan 2021 10:57:15 GMT

How do I know the password for Canon network?

Re: Reset/Change WiFi Connection

Pathfinder77 — Sat, 16 Jan 2021 01:30:10 GMT

Please help!

I've been at this for 3 days and no real luck. The Cannon MX922 is the hardest device I have ever had to change the wireless password for. I don't understand why this is so hard. The printer keeps trying to compare the old password that was originally typed into the printer with the new router I just got from my cable provider. I cannot find a place anywere to reset the password on the device itself. The reset functions seems like they should work, especially the LAN Reset function, but it does not get rid of the password from before so I can type in the new/correct password to my router.

What can I do?

Jason

Re: Reset/Change WiFi Connection

Mike — Sat, 16 Jan 2021 01:38:44 GMT

Hi, Jason!

Try the following steps for a Manual reset of your WiFI password:

Connect your printer to a wireless network

To connect your printer to a wireless network (LAN), follow the steps below.

Press the Menu button on the printer.
Use the arrow keys to highlight WLAN setup, then press OK.
The printer searches for nearby networks.
The screen below appears with Standard setup selected for you. Press OK.
If a WPS-enabled wireless router is nearby, a message will appear on the screen telling you to press the WPS button on the router, then the OK button on the printer. If you don't want to connect to that WPS-enabled router, press the Stop button on the printer to bypass this message.
The printer searches for nearby networks and displays a list of nearby networks on the screen. Use the up / down arrow keys to select your network from the list. Then press OK.
If your wireless router has a password, the Enter passphrase screen displays.
If your wireless network doesn't have a password, the printer will attempt to connect to the network automatically. When it connects, press OK.
Press OK to go to the character entry screen.
On the character entry screen, use the arrows and the OK button to enter in the characters for your password.
- Lower case letters display by default. Press the middle Function button (below Aa1) to switch to upper case.
- Press the middle Function button a second time to switch to numbers and symbols.
- Press the right Function button (below Del. character) to erase an incorrect entry.
- Refer to enter numbers, letters, and symbols for more information.
After you enter the password, press the left Function button (under Done).
You will return to the Enter passphrase screen. The password you entered displays. Press OK to make corrections. If the entry is correct, press the left Function key (under End setup).
The printer attempts to connect to the network.
When the printer connects to the network, press OK.

If the printer fails to connect to the wireless network

Press OK and verify that the password you have entered is correct.
Make any needed changes.
If the password is correct, unplug the router, wait 15 seconds and plug it back in. Try again to connect.

Re: Reset/Change WiFi Connection

bruss — Sat, 16 Jan 2021 12:53:18 GMT

The password is not the issue. It connects and works with WiFi but keeps dropping several times a day, and cannot get it back without restarts, etc. All other home devices work fine with WiFi. The printer does not. The problem is consistent with other customers complaints with this product. Already tried dynamic ip, static ip, etc., full printer reset, driver re-installs (but not really relevent, as the printer is the problem), firmware upgrade, etc.. (Original post is earlier in this thread.) Thank you!