topic Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network in Printer Software & Networking

ix6820 not seen network with new Windows 11 computer but seen with other computers on network

hodgerjr — Wed, 03 May 2023 18:42:12 GMT

Just bought a new PC with windows 11. The ix682 (owned for years) is on the network and detected by two other PC's one with WIN10 and another that originally had WIN10 but was upgraded to WIN11 Both computers can print using the iX6820 with no problems. In trying to install the printer on the new computer, it was not detected. I tried the setup program several times but no success even when I tried a manual install. However, in the WIN11printer settings screen of the new computer, two ix6280's are shown: Canon iX series (originial 1) and iX6800 series_name. Both listings state Driver is unavailable. One listing has a link to find drivers which is to a Microsoft web page. Neither listing has a greater than sign on the right so that I can't open up the settings or remove the printer.

I'd appreciate any help on this as I am stuck with not being able to install the printer and not being able to remove the listings.

Thank you

Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network

hodgerjr — Thu, 04 May 2023 20:31:07 GMT

I don't know how I did it but the problem is resolved.

The only thing remaining is how to delete the iX printers that are listed but not connected to the network.

Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network

ArthurJ — Mon, 08 May 2023 14:12:15 GMT

Hi,

Please open the control panel on your computer and select view devices and printers. Once opened, the printer should be listed with a green checkmark. The other copies of the printer icon can be removed.

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Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network

jrhoffman75 — Mon, 08 May 2023 15:13:44 GMT

Right-click the unwanted devices and select Remove.

Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network

hodgerjr — Mon, 08 May 2023 20:21:36 GMT

The problem that I am having is that two of the Canon iX6800 series are listed but there is not ">" on the right to click to remove. These two printers are not displayed on the classic control panel devices, printers.

Re: ix6820 not seen network with new Windows 11 computer but seen with other computers on network

RylantheSpud — Sun, 11 Feb 2024 19:18:39 GMT

Just went through this myself, Uninstall all canon printer related things, connect your printer to you wifi (Hope you have a wps button) and manually add the printer through the windows settings. dont use the canon apps, they do not function on windows 11. it should come up as "Canon iX6800 series WS"