topic Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0 in Printer Software & Networking

IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

sewestfall — Thu, 10 Nov 2022 22:27:57 GMT

After upgrading the macOS operating system on my MacBook Pro to version Ventura 13.0, Canon IJ Scan Utility Lite is no longer able to communicate with my G7020 All-in-One printer. I can still print to the G7020 just fine. Moreover, the macOS operating system's own built-in scanning software is able to communicate with the G7020 and scan documents! But Canon's own scanning software cannot.

I noticed in the "Camera Software" area of this community message board system that several people have posted similar messages indicating that their Canon EOS Utility software is no longer able to connect to their Canon cameras after they upgraded their macOS operating system to version Ventura 13.0.

It seems reasonable to conclude that multiple Canon application programs do not work in the new Apple macOS Ventura 13.0 release.

Can Canon issue software updates soon for these?

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

sewestfall — Thu, 10 Nov 2022 22:32:43 GMT

I should add that I did download the latest version of Canon IJ Scan Utility Lite (4.0.0a) to make sure that the software's own version was not an issue. It has the same prob.e with Ventura 13.0, and with the Ventura 13.0.1 minor update released today.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

JayC1 — Fri, 06 Jan 2023 01:20:57 GMT

Hi Sewestfall! Thanks for posting in the Canon Community Forum. I see that the IJ Scan Utility Lite is not communicating with your PIXMA G7020.

If your printer is connected to your wireless network, I recommend disabling the IPv6 setting. Please follow the instructions in the following article:

https://support.usa.canon.com/kb/index?page=content&id=ART174824

Should the problem persist, please print out the network information. You can follow the steps in the following section of the online manual:

https://ij.manual.canon/ij/webmanual/Manual/All/G7000%20series/EN/NTR/ntr_n_01_04.html

Please write back if you continue to have trouble. In your reply, please provide answers to the following questions regarding the network information that you printed:

What is the Signal Strength in line 3-2-1?
What is the Link Quality in line 3-2-2?
What do you see to the right of TCP/IPv6 in line 3-2-15?

I hope this information helps. Thanks for choosing Canon.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

Clemgui1 — Tue, 21 Mar 2023 14:07:49 GMT

Hi @JayC1,

I have exactly the same issue with my Canon Maxify GX7050 : since the MacOs update on my MB pro to ventura 13.0 (now running on 13.2.1) Canon IJ Scan Utility Lite is no longer able to communicate with my GX7050 All-in-One printer.

I can also no longer scan directly from the GX7050 (my MB pro does not appear anymore in the list of "PC").

What I can't explain is that the Airprint scanner (from the MacOs printer settings) is working normally. This is however inconvenient to scan only with Airprint since I cannot correct properly the scans quality and I have scan traces that appears when I use the double-sided front document feeder (traces that I didn't have previously when Canon IJ scan utility Lite was working).

I have printed my Network Configuration Page, with the following information :

Signal Strength (line 3-2-1): 96%;
Link Quality (line 3-2-2): 100%;
TCP/IPv6 (line 3-2-15): Disable

I have configured a fixed IPv4 adress for my printer (as for many other connected devices related to my work, so that I can access to them from anywhere) with a SSL certificate and admin password (that I changed during the inital config. of the printer).

I checked the MacOS ventura firewall but all connections are allowed for Canon IJ Scan Utility Lite.

I contacted the Canon support (in France) which was helpless and only recommended me to wait till a new version of Canon IJ Scan Utility Lite is released.

Can you do something or should I just wait till an updated version of the software is released ?

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

Stephen — Tue, 21 Mar 2023 14:32:40 GMT

Hi, Clemgui1!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market. The MAXIFY GX7050 is a Canon Europe exclusive.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

sewestfall — Mon, 27 Mar 2023 15:38:51 GMT

As you suggested, I disabled the IPv6 setting in my G7020's wired LAN connection. (I am not using the Wireless LAN or Wireless Direct capabilities; they are disabled.) That made no difference. When I try to scan I get the same error message as before.

I printed the network information, but the questions you asked for signal strength, etc., are for lines settings in the Wireless LAN, which I am not using; it is disabled. I am using a Wired LAN, and those settings do not exist in the Wired LAN settings. The printout of network settings does indicate that IPv6 is disabled in the Wired LAN.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

briangrayphoto — Fri, 21 Apr 2023 15:37:33 GMT

I too have the exact same issue. Following.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

natefg7020 — Sun, 30 Jul 2023 02:12:15 GMT

Hi Stephen,

I reside in the US and purchased my G7020 from a US vendor. I am having the same problem with IJ Scan Utility Lite, though in my case the printer is connected via wired LAN.

I have disabled IPV6 nonetheless, but problem persists. Like others, Inject Smart Connect application works fine.

Honestly, my goal is simply to be able to easily complete manual duplex scanning, which I don't see an option for this within Smart Connect.

Please provide either a fix for Scan Utility Lite or another way to complete manual duplex scanning.
Thanks,

Nate

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

bounds — Fri, 18 Aug 2023 17:11:39 GMT

Hi sewestfall, I am having exactly the same problem with a Canon TR8620a printer. Tried everything, including turning off IPV6 on the printer, reinstalling both Canon IJ Scan Utility Lite 4.0.4 and 4.0.1, all with exactly the same result: "Cannot communicate with scanner." Image Capture sees and can scan with the printer, and the M2 Mac running Ventura 13.5.1 can print and scan, but the IJ Scan Utility Lite cannot see the printer, which means I can't set up the printer to scan to the computer using the button.

After nearly an hour with Canon Technical Support, I was told that Canon IJ Scan Utility Lite is NOT compatible with MacOS Ventura, and that Canon sees this as Apple's problem, not theirs. So at this point I'm not expecting a fix anytime soon. Ironic since I explicitly ditched my older MG3520 to buy this TR8620a because Canon claims it is compatible with MacOS Ventura.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

natefg7020 — Thu, 30 Nov 2023 03:50:10 GMT

@Stephen -

any updates on this? I just updated my MacOS to Sonoma, and the problem persists. Again, I'm in the US, with Injet Smart Connect app working fine ... but there's no option for duplex scanning without Scan Utility Lite

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

sewestfall — Thu, 30 Nov 2023 05:15:39 GMT

It's been over a year since this problem was first reported, after Apple rolled out its Ventura version 13 release of MacOS. Apple is now on Sonoma 14.1.1, and the problem is not fixed. I guess the question for the moderator is: Has Canon abandoned Canon IJ Scan Utility Lite on Apple computers? Is it no longer supported? It is not reasonable to expect us to refrain from upgrading our operating systems to stay current on security and other changes. Do we need to find another printer/scanner manufacturer who still supports their product on Apple system?

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

ArthurJ — Mon, 18 Dec 2023 13:36:14 GMT

Hi,

Canon has a support team who would be happy to assist you with trying to resolve this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: IJ Scan Utility Lite unable to connect to G7020 in macOS Ventura 13.0

natefg7020 — Mon, 15 Jan 2024 03:50:52 GMT

Hi Everyone,

It seems we have a resolution! I updated Scan Utility Lite to the latest version (4.1.1 MAC) from this page: https://www.usa.canon.com/support/p/pixma-g7020. It shows a new version dated 10.05.23

Once that was installed, I opened the new app, which looks different but is now able to find my PIXMA G7020!

I then went to Settings and created a Custom Scan in which source type is set to ADF Manual Duplex. Set any other options according to your needs.

I tested it and it works perfectly. After the first pass through a window pops up instructing you to feed them through again starting with the back side of last page (don't re-organize the order, just turn over and feed it through again). The file saved at the end has all the pages in their correct order (front and back sides).

It was frustrating that it took Canon a year to fix this, but seems like it is finally solved.

P.S.: In case it matters, this worked on both my MacBook Air M2 and my wife's MacBook Air M1 (both running OS Sonoma 14.1.1)