topic Canon PRINT App Seeing Another Printer in Printer Software & Networking

Canon PRINT App Seeing Another Printer

cac2 — Tue, 21 Mar 2023 13:48:01 GMT

Recently purchased wireless printer PIXMA MG 3620. Downloaded the Canon print service app to my phone. Sometimes when I go to print there is another/different HP printer option displays as well. When that happens, it disables my Canon printer. It's a new phone as well. So it has never been connected to any other wireless printer. Hope someone can help.

Re: Canon printer/ Canon print app

shadowsports — Mon, 20 Mar 2023 13:43:05 GMT

Greetings,

The Canon App is only designed to work with Canon printers. It sounds like maybe a neighbor has an HP printer in range of your mobile device. A nearby printer might appear on your device, but should not appear in your Canon Print App.

Re: Canon printer/ Canon print app

cac2 — Mon, 20 Mar 2023 15:59:11 GMT

Thanks for your advice. I really appreciate it.