topic PIXMA G5020 Driver Reinstallation Stuck in Printer Software & Networking

PIXMA G5020 Driver Reinstallation Stuck

NPM — Fri, 17 Mar 2023 18:15:56 GMT

G5020 Quit Working

This is the message I get:
"A file required by the Canon IJ Status Monitor is missing, or a different version exists.
If restarting the computer does not correct problem, reinstall the printer driver."

I then went to the site to get the new driver, have gone through the entire process - and it has now been spinning in the last step, without finishing - for 15 hrs now.

Maddening, to say the least.
Can anyone help?

Re: PIXMA G5020 Driver Reinstallation Stuck

ArthurJ — Thu, 23 Mar 2023 14:44:05 GMT

Hi,

So we can best assist you, please let us know if you are trying to install the printer on a Windows or MacOS computer.

If you would like assistance in real time with this issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA G5020 Driver Reinstallation Stuck

NPM — Mon, 27 Mar 2023 20:49:02 GMT

Windows