topic Re: Serial Number Rejected for Software Downloads in Printer Software & Networking

imageCLASS MF632Cdw Serial Number Rejected for Software Downloads

freddymac — Thu, 09 Mar 2023 15:07:48 GMT

Hi I have a similar problem. I was actually able to register my printer fine in myCanon BUT when trying to download software it rejects the Serial number. My serial number is 8 characters long with first three alpha numeric followed by 5 numbers. I NEED to download the software. Thanks

Re: Serial Number Rejected for Software Downloads

Danny — Wed, 30 Nov 2022 14:43:55 GMT

Hi, freddymac!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Serial Number Rejected for Software Downloads

dryadsdad — Wed, 30 Nov 2022 21:44:47 GMT

My problem resolved without any action on my part. It seems the Canon Web site malfunctions from time to time. I managed to get registered and then d/l the software when I tried the same a week later.

I suggest you continue to try and IMO, sooner or later it'll work fine.

Re: Serial Number Rejected for Software Downloads

wstidolph — Sat, 04 Mar 2023 23:35:11 GMT

Attempting to D/L fimrware update for MF632C, serial number is required (why??) and then rejected. I'm cutting and pasting 8 directly from printer's screen (WUA18828). The Scan-To_Network folder isn't working, the logs are useless, and so I want to try and update firmware just in case ... I've tried several times over 3 days, no change. (I wonder why I'm in the middle of this - why can't the printer try to do this itself, since it *obviously* has network connectivity in order for me to log into it.)

Re: Serial Number Rejected for Software Downloads

shadowsports — Sun, 05 Mar 2023 13:29:52 GMT

I've always used the last 10 digits starting from the right, although I've heard from others that the first 10 work also.

Re: Serial Number Rejected for Software Downloads

Danny — Wed, 08 Mar 2023 15:23:56 GMT

Hi! You'll find the serial number for your imageCLASS MF632Cdw on the back of the unit. There's a label back there where it says "No." followed by the serial number and that's the number you'll need. Hope this helps!