topic Re: My Image Garden - Folders available for saving files changed in Printer Software & Networking

My Image Garden - Folders available for saving files changed

StuHatch — Tue, 21 Feb 2023 23:22:33 GMT

I have used My Image Garden for scanning for a long time, and I was always able to save the scanned files to folders in OneDrive/Documents/[name of folder]. Now, when saving a scanned document, when I browse for the folder to save it in, it only offers a very limited number of folders under "Desktop", which I never use. It doesn't offer me the documents folder or the files within it. I went into IJ scanner and checked that the default folder was "documents". When I went into the My Image Garden preferences, it only offered me the same limited options as when I'm saving a scan. Microsoft recently pushed out a Windows 11 update, and I thought that might have been the culprit, but I uninstalled the update and it didn't make any difference. Why does the file tree in MIG show everything under the "Desktop" folder? I'm pretty frustrated. I just want to be able to scan documents and save them to the appropriate folder like I used to do. Any ideas?

Re: My Image Garden - Folders available for saving files changed

SamanthaW — Tue, 21 Feb 2023 23:39:24 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: My Image Garden - Folders available for saving files changed

StuHatch — Wed, 22 Feb 2023 15:09:19 GMT

My printer is a PIXMA MG7520. My Image Garden is version 3.6.4. Using Windows 11 Home, Version 22H2.

Re: My Image Garden - Folders available for saving files changed

Stephen — Wed, 22 Feb 2023 15:19:10 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, the official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) may be removed from the Canon website, and no new software will be made available.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.

Have a great day!

Re: My Image Garden - Folders available for saving files changed

StuHatch — Fri, 24 Feb 2023 15:52:43 GMT

Which product has been retired? The printer or My Image Garden?

Re: My Image Garden - Folders available for saving files changed

Danny — Fri, 24 Feb 2023 15:56:26 GMT

The printer has been retired and we just posted that as a little FYI. We still support My Image Garden.

Re: My Image Garden - Folders available for saving files changed

StuHatch — Fri, 24 Feb 2023 16:56:55 GMT

Thanks for that info. I think the issue is not with the retired printer, but with the currently supported My Image Garden software. As you can see from the screenshot below, when I browse for a folder to try to change the default folder for saving images, it only shows this limited number of files (which, by the way, are not actually sub-files of the desktop folder. Only My Image Garden shows the files under desktop). How can I get My Image Garden to give me more options?